As Chief Customer Officer at AppZen, Matt Wright partners with the world's leading companies to deliver Autonomous Finance Operations through AI. With a career built entirely in customer-facing roles — spanning executive leadership, professional services, and sales — Matt brings deep expertise in invoice transactions and a genuine passion for helping finance teams move beyond manual, workflow-based processes toward confident, autonomous operations.
Agenda Day 3
9:00 AM All-In on AP Automation: What Long-Term AI Adoption Delivers at Scale
Getting AP automation off the ground is one challenge. Sustaining it, scaling it, and using it to drive change across an entire institution is another. Jon Hendrix, Director of AP at Georgetown University, has spent years doing exactly that — and the results speak for themselves. In this fireside chat, he shares the outcomes, the obstacles, and the strategies that made the difference.
Key takeaways:
- How to use AP data to drive accountability and behavior change outside your department
- What it takes to scale AI automation beyond PO-backed invoices at a large, complex institution
- The metrics and reporting cadence that turned Georgetown's AP team into a strategic business partner
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