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Yesterday's BCP Principles Have, in the Face of COVID-19, Proven Not Effective Enough for Global Shared Services Operating at the Forefront of Business Support.

Right now you and your global peers are operating at the heart of enterprise support and at high speed - drinking out of the proverbial firehouse. Never before have your processes and your contingency plans been tested to the extremes they are being tested today. To support you in your #1 leadership challenge of surviving the current crisis and protecting against a future one, SSON is pleased to deliver this 1-day digital event full of best practices from the practitioner and supplier communities along with results from SSON's comprehensive survey on the impact of COVID-19 on Shared Services and GBS operations.

Welcome To The Business Continuity Planning Digital Summit 

This timely 1-day digital event is designed to help you: 

    • Assess and protect your SSO BCP strategy effectiveness in the face of COVID-19
    • Navigate the impact on performance and productivity 
    • Recognize how automation can underpin a more digitized Services Delivery model, building immunity to future crises
    • Develop future plans to protect against Shared Services' vulnerabilities the virus has exposed 

SSON Brings you this Emergency Summit to Safeguard Operations & Transition to a More Resilient Model 

Addressing Your Concerns on the Impact of COVID-19 on your Global Delivery Operations

Right now, Shared Services are operating at the heart of enterprise support and at high speed! Never before have your processes and your contingency plans been tested to the extremes they are being tested today. To support you in your #1 leadership challenge of surviving the current crisis and protecting against a future one, SSON brings you expert advice on how to revamp your operating model and leverage automation to turn crisis into opportunity.

Engaging Live Q&A & Digital Gift Bag Giveaways! 

Facilitated live Q&A with every session! Digital giveaways throughout the event including SSON's Report: COVID-19: Tip of the Iceberg for Tectonic Shifts in Shared Services’ Delivery Model. Stay engaged and be rewarded with extra content pieces and discounts to future in-person conferences.

Access from Anywhere

No travel needed! Shared Services and GBS experts deliver cutting-edge content on the virtual stage! Enjoy best practices from the comfort of your remote workspace.

Automation as the Silver Bullet to Business Services Resiliency 

Understand the weakness of siloed implementations and lack of interconnectedness, communicate the value of digitized service delivery, move from the current automation landscape to an integrated and connected automation ecosystem and transition to a digitized Business Services Delivery model.

9:00 AM – 9:45 AM ET    /    3:00 PM - 3:45 PM CET
COVID-19: Tip of the Iceberg for Tectonic Shifts in Shared Services’ Delivery Model?
A detailed analysis of market data with regards to impact, reaction, and plans

This session shares real-time data reflecting SSCs from North American-, European-, and Asian-headquartered enterprises. It highlights interesting variances in terms of how each segment is reacting, and shares strategies deployed to maintain service. It also explains what the crisis is costing in terms of SSC capacity; how scarce resources are being leveraged; and how service delivery models are being reassessed to protect against a similar situation in future. The most significant challenge, according to the survey, is around connectivity and security.

Takeaway findings around SSO’s preference for future Service Delivery operations: Digitization will play a big part in immunizing yourselves against future shocks.

Barbara Hodge, Principal Analyst & Global Digital Editor, SSON
Deborah Kops, Managing Principal, Sourcing Change 

10:00 AM – 10:45 AM ET     /    4:00 PM - 4:45 PM CET
Making your Business Continuity Plan Real: Reacting to Covid-19 and Preparing for the Next Crisis 
Lessons learned from Covid-19, realizing virtual shared services, and what is coming next 

COVID-19 might prove a once-in-a generation event, but a proper, tested business continuity plan (BCP) will improve your organization’s resiliency to any severe business disruption, regardless of scope and rarity. This session reviews lessons learned by private and public sector organizations as they take their BCPs off the shelf and react to the global pandemic in real-time. We will review what is going well, and what needs to change going forward, in order to prepare for the next pandemic/event.

Dan Russi of UCPath Center - the University of California's transactional hub for centralizing and streamlining critical functions - will present the BCP model he had designed to ensure resiliency, and explain how and where he found himself needing to adapt it to manage the current crisis. The adapted model has just gone live with a remote working approach that has proven very successful. 

This "virtual" model is typical of many that have been executed on the fly in reaction to shelter in place, social distancing, and essential services orders. It reflects the "lights out" model of shared services that has been bandied about for decades. Now it's fast becoming a reality for the longer term, as distributed organizations skip centrally located staffing models and move to a more virtual model. 

The question is how Intelligent Automation and Robotic Process Automation can help shared services organizations with:
  • a more effective business continuity strategy?
  • a more resilient, scalable, and adaptable operating model for the support of ongoing operations? ands
  • preparing for the new macro trends?
Dan Russi, Executive Director, University of California, Office of the President 
Phil Searle, CEO, Chazey Partners 
Chas Moore, Project Manager, Chazey Partners 

11:00 AM – 11:45 AM ET    /    5:00 PM - 5:45 PM CET
Automation Delivering Business Resilience - A British Telecom Case Study 
COVID-19 is a pandemic that has affected business critical functions across enterprises in the world. From impacting the way we work and the way we provide service to our customers, it has forced us to rethink every business strategy. In these difficult times, enterprises have realized that it is critical to have a future proof business resilience strategy that can enable them to navigate disruptive situations.

Join us for this session as EdgeVerve along with their customer, British Telecom, and partner, Infosys BPM, share how Automation can help ensure business continuity and build immunity towards future crises. Get to know interesting insights on how British Telecom navigated the impact of COVID-19 by implementing powerful Automation solutions at speed.
Edward Watson, Head of Automation, British Telecom (OpenReach) 
Satish Nair, VP and Business Head - Digital Services, Infosys BPM
Sateesh Seetharamiah, VP and Head of Global Product Head for AssistEdge, EdgeVerve

12:00 PM – 12:45 PM ET    /    6:00 PM - 6:45 PM CET
Changing With the Times - Business Continuity Planning (BCP) in a COVID-19 Era 

Most organizations have a BCP plan in writing but can it stand the test of a crisis such as COVID-19? While natural disasters and even world events such as 9/11 have raised the bar on the breadth of BCP, even the most mature and well-tested plans are unlikely to have provisions to deal with scale, duration and global reach of the crisis we are currently facing. Take a fresh look at your BCP plan based on COVID-19 learnings including: 
  • Service delivery risks in a 100% work from home model (equipment, infrastructure, staff state of mind) 
  • How do you make your plan fluid in order to prepare for "waves" of change around the globe?
  • Which elements need to be continuously modified as the crisis end date continues?
  • How do you transfer the outcomes into operational changes once business as usual state is restored?
Speaker: Dharanidharan Subramaniam, Director, HR Technology, Transformation and Shared Services, Ford Motor Company 

Dharanidharan Subramaniam

Dharanidharan Subramaniam

Director, HR Technology, Transformation and Shared Services

Ford Motor Company

Dan Russi

Dan Russi

Executive Director

University of California, Office of the President

Phil Searle

Phil Searle

Founder & CEO

Chazey Partners

Barbara Hodge

Barbara Hodge

Principal Analyst & Global Digital Content Editor

Shared Services & Outsourcing Network (SSON)

Deborah Kops

Deborah Kops

Industry Influencer and Shared Services Expert

Sourcing Change

Chas Moore

Chas Moore

Project Manager

Chazey Partners

Edward Watson

Edward Watson

Head of Automation

Birtish Telecom (OpenReach)

Satish Nair

Satish Nair

VP and Business Head - Digital Services

Infosys BPM

Sateesh Seetharamiah

Sateesh Seetharamiah

VP and Global Product Head for AssistEdge


How do I join the online conference?

Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.

How much does it cost to attend?

The Business Continuity Planning Digital Summit is completely free to attend.

Where is it located?

This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet.  Audio and presentation viewing is accessed through an internet connection.

Can I access the slides post-event?

All presentations will be available after the conference via the on-demand recording link.   When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.