Kimberly Smith

SSON’s 2022 State of the Industry Survey reported end-to-end process integration was a top priority for 81% of shared services.  As intelligent automation within shared services has grown, so has the focus on having robust and smooth end-to-end processes. Whilst you are automating just one or two processes, E2E processes aren’t so important, but when it comes to realizing the benefits of full-scale, industrialized RPA, it becomes crucial. This session looks at how automation plus tools like process mining can help you create a smooth end to end process, focusing in on: 

·       Identifying process bottlenecks 

·       How end-to-end processes can enable crucial data analytics 

·       Automating your processes in the right way for speed and success