Podcast interview with Alexander von Thielmann, SVP, Siemans Shared Services
Episode Overview:
Alexander von Thielmann joins us from SSOW in Manchester, where he shares that he’s running two lines of business: Business Shared Services, which is CRM and sales related; and Business Administration Shared Services, which is more related to cash collection, tech services, etc.
Both are non-mandatory to the client so, whereas some can go to the customer and say, it’s mandatory, so how are we going to do it? – Alexander and his team must go to the customer, listen and then jointly define the portfolio.
When Alexander started in shared services, his customers told him not to come and "bring a slide show". Instead, they suggested he "just come and listen."
And so he did, and learned to jointly define the painpoints, the targets, how to contribute, where to really bring value-add, and ultimately, affect costs, savings, reduce complexity and support topline growth.
Listen to the podcast here: