AI for Global Business Services
Webinar Week

Upskill and update your AI knowledge by dedicating just one hour per day to SSON’s AI in GBS Webinar Week!

AI is changing shared services considerably, rapidly, and forever; arguably, more than any other industry. This is because global business services own the work that benefits the most from the power of AI. However, despite considerable enthusiasm, there is widespread confusion.  This is triggered by the sheer number of tools on offer, emerging AI regulations, and a lack of consensus over the best approach.

The “AI in GBS Webinar Week” aims to provide a clear plan for GBS leaders wanting to accelerate their journey to enterprise-wide AI. This means choosing the right tools, the right operating model, the right type of AI, and having the talent to back it up. Each day of the week, there will be a webinar dedicated to a different aspect of AI application and implementation.

Key topics of the summit include:

• The Cost of Delay: When to Move from Pilots to Enterprise Action
• Build vs. Buy and Platform vs. Point Solutions: Exploring the different approaches and selecting the best method for your GBS.
• Regulations and Responsible AI Use: Ensuring your AI is auditable, unbiased, and secure.
• The 90% Productivity Play: Where Agentic AI Delivers Fastest ROI 
• Agentic AI and the Path to End-to-End Process Transformation