Wynne Brown

Strong growth and a 170-year legacy left the AP team at Samuel, Son & Co. overwhelmed and frustrated. With 100+ supplier emails per day and a team stretched thin, supplier responses were often rushed, and inquiries frequently escalated to management.  The breakthrough came when they implemented AI, specifically AI-powered supplier responses. In this session, project lead and Manager of Financial Shared Services, Dana Frape, shares their story, delving into:

• Responding to vendors in real-time utilizing AI 
• Test-smart, go-live carefully: How to overcome internal resistance 
• The impact and results of the project
• AP as a testbed for broader AI implementations