Jeffery Addison

Outsourcing AR has the opportunity access resources and digital tools without hiring additional headcount of lengthy ERP transformation. However, managing this relationship can be quite challenging for shared services if they don't communicate expectations or set up a governance model. This session will cover how AR can establish a successful relationship between BPOs and the business, including:

• The different types of relationships shared services can have with their AR outsourcing provider
• Defining SLAs and keeping the BPO provider to these terms
• Managing the relationships with the broader sales team, sales and accounting