PROFESSIONAL GBS
CERTIFICATION PROGRAM

Provided by Inixia in Partnership with SSON

Why is Professional GBS Certification So Important?

Global Business Services (GBS) is one of the hottest areas of corporate development in driving optimized performance across business support services. GBS is also the primary vehicle for driving digital transformation. According to SSON's 2020 survey, 60% of shared services around the world already operate as GBS and another 18% plan to move to the model within five years. And yet, GBS as a practice lacks the standardization and broadly acknowledged certification that such an influential operation would be expected to have.

With the GBS industry poised to hit $111bn by 2025, the fact that we still see so many 'failures' is simply unacceptable. Most of these are due to a faulty approach, framework and implementation. That is why today, more than ever, a trusted and proven methodology is key.   

1.  Professional GBS™ Certification

Professional GBS™ is a training module that teaches critical Global Business Services (GBS) skills. With the term ‘GBS’ often approached incorrectly, this has led to too many sub-par executions. There is a right way to execute GBS, as witnessed by the incredible success of the model in many of the Fortune 20 companies, including Procter & Gamble, where the term was first invented in the early 2000s.

That model has now been encapsulated into five areas: GBS Foundation, Service Management, Operations Management, Transformation Management, Leadership.

This is your opportunity to become certified in GBS, entirely online!


*Program available for practitioners only*

2.  GBS Applied Knowledge Series Training Bundle

Most of the challenge in Global Business Services is applying its concepts to your unique situation. We all know that driving scale and productivity via shared services (whether within the GBS or CIO framework) is a proven success model.  We know that climbing up the value ladder from cost savings to creating new business value is the way to go.  The challenge is always in this "how". That is where the "GBS Applied Series" comes in.  

This training bundle delivers live, instructor-led use cases that gets to the "how" and delivers answers to specific questions, not on the concepts and theories of GBS.

Participants may customize their bundle, choosing 6 out of 10 use cases, designed to answer your critical business questions.

The use case short courses are delivered entirely online.

*Program available for practitioners only*

Obtain Your Certification -
Programs Begin February 2021

The programs begin February 2021 and pre-registration is required. 

Professional GBS™ Certification obtained: 
Certified Business Services Institute Professional™ (BSIP™ Designation)

GBS Applied Knowledge Series Certification obtained: 
Applied Business Services Leadership Certificate from the Business Services Institute

The training is brought to you by Inixia, a leader in practical business services and digital transformation, in an initiative to professionalize Global Business Services through clearly defined standards and best practices; training; certification; and advisory services.


*Program available for practitioners only* 

For more information contact: naomi.secor@ssonetwork.com

Program Benefits

Become certified as a GBS professional  

Using a proven methodology based on highly successful companies

Obtain a guided framework

Receive a step-by-step action plan, questions, checklists, schedule, stakeholder involvement guide, and measurable outcomes

Develop a framework tailored for your particular context

Enable digital transformation to be the innovation engine for your organization

Create value and reduce costs

GBS provides a first-of-its-kind opportunity to certify your organization to deliver up to 50% cost reductions, increased agility and 3X the value creation

Professional GBS™Certification
Agenda At-A-Glance 

This program is divided into 5 major components:
Foundation, Service Management, Operations Management, Transformation Management and Leadership.

The foundation course is based on a common set of terminologies. Having a shared language is important for our discussion of the business model/operating model, understanding how to operationalize the work in GBS.

The three vertical pillars that rest on that foundation are: Service Management, Operations Management and Transformation Management.

The overarching theme, Leadership, incorporates the skills and knowledge needed to truly liaise with the business. Leadership includes how to articulate the value proposition, constantly discover new opportunities for the business, reinvent a business model, automate and, importantly, build key capabilities for the business.


The Professional GBS Certification program is 51 hours.

Applied Knowledge Series
Agenda At-A-Glance

We know that climbing up the value ladder from cost savings to creating new business value is the way to go. The challenge is always in this "how".

The Applied Knowledge Series Training Bundle is focused on a series of specific questions, not on the concepts and theories of GBS.

This training bundle allows you to choose 6 out of 10 critical use case scenarios and get the answers you need, delivered live by industry experts.

A sample of the use case scenarios include:

    • How to determine which services should move to GBS vs. staying in the business?
    • What is the best strategy to transition work from the business into GBS?
    • How to fund GBS continuous improvement & innovation initiatives?
    • How to determine an optimal GBS resourcing strategy: insourced vs. outsourced?
    • What is the "future generation GBS"?

Meet Inixia's Founders

Filippo Passerini
CEO, Inixia 

World-class business and digital technology strategist, with decades of business-building career with Procter & Gamble, President of P&G's GBS Operations and Enterprise CIO.

Tony Saldanha
President, Inixia

Globally recognized expert and thought leader in Global Business Services (GBS) and digital technology, with a 27-year career running Procter & Gamble's multi-billion dollar GBS and IT operations globally.

Who Should Get Certified in Professional GBS?

The certification programs are designed for SSO and GBS practitioners at all levels. The Foundational course, part of the Professional GBS Certification is mandatory for the rest of the trainings. Senior GBS Leadership may inquire for a customized package.