Naomi Secor

The service delivery model is coming under the spotlight as enterprise SSOs/GBS digest the impact of the past two years of remote work, review their technology investment plans, and re-imagine a new way of working that sustains future plans. This sessions shares highlights from SSON's 2023 State of the Shared Services industry survey, focusing on what you should know about: 

• Future of Work 
• Operating Model Transformations 
• Process Performance Drivers 
• Digitization Trends 
• Data Readiness 

 We also deep dive into the benchmarking results from the Top 20 Most Admired SSOs in the world. Attendees will leave this session knowing what is best-in-class across P2P, O2C, R2R and H2R.