Excellence is a Journey Not a Destination

Continuous improvement is ubiquitous to shared services, and indeed every GBS in the world will have CI as one of their core drivers. But what exactly are you improving towards?  Are you working for work’s sake or creating value?  The productivity gains from streamlining, standardizing and implementing agile methodologies have felt great for teams but are they seeing better customer outcomes or organizational performance? 

SSON’s 2023 Continuous Improvement Digital Summit focuses on just that – organizational value and customer satisfaction. We’ll look at creating A CI program with the end-user in mind and practically speaking, how you can implement end-to-end improvements while still maintaining business as usual. Key topics covered include:

• Using dashboards to track, manage and improve process performance 
• Creating a model for iterative cycles of improvement in your shared services transformation initiatives 
• Workforce management platforms to optimize FTE and process productivity 
• Change management and stakeholder engagement for long-term change