Why Asia-Pacific SSOs Must Lead with Future of Work 

The pandemic has been a clarion call for the implementation of new business models: Future of Work represents not just the next step, but the best strategy for operational resilience. Indeed, globally, shared services are building their ‘post-pandemic survival strategies’ on the twin foundations of Future of Work and Accelerated Automation.

With so much of global enterprise depending on the continuity of APAC centers ­– APAC is the leading region of choice for 60% of enterprises, with roughly 4,000 of 10,500 global delivery centers based there – the resiliency promised by FOW is the #1 priority for shared services leaders chasing a prominent role.

The pandemic also highlighted significant challenges for APAC operations – employees finding it difficult to pivot to work from home, for example, and disconnects through remote work. In addition, mental health and burnout concerns are top of the list of priorities.

Now is the time to look ahead to implement a comprehensive and durable workforce strategy. This summit shares successful strategies on building FOW into your operations, and modernizing work through smarter tech solutions.

Accelerating Future of Work Adoption &  Survival Strategies for APAC-based SSOs:

    • Reassess Workplace Culture & Readiness for a Successful Re-Entry
    • Get a Head Start on FOW by Prioritizing Employee and Customer Experience
    • Learn how to plan for Virtual Global Services in your current model
    • Address Gaps in Communication & Collaboration Across a Hybrid Workforce by Leveraging the Most Forward-Looking Workspace Tools
    • Design for Resilience by Redesigning Work Processes for a Remote Workforce, Hybrid Office Space, and an Increasingly Automated Process Flow
    • Become an Employer of Choice by Demonstrating Critical FOW Initiatives and Flexibility
    • Introduce Innovative Wellness Initiatives to Counter Zoom-fatigue, Mental Health Issues, Isolation and Burnout
    • Reskill for the Future-Ready Worker Experience by Maximizing Human-Centered AI Technology and Collaboration
    • Explore the Benefits of Working With Start-Ups to Accelerate Successful Innovation and Fast Implementation

28 - 29 July 2021 (SGT Timezone)

Wednesday 28th

9:00 am - 9:45 am

Institutionalizing a New Hybrid Workplace Culture for Successful Re-Entry

10:00 am - 10:30 am

Resilience Through Knowledge: Leveraging the Collective Intelligence of the Enterprise through Self-Learning Technology

10:45 am - 11:15 am

Fixing Costly Gaps in Communication & Collaboration Through Forward-Looking Workspace Tools

11:30 am - 12:15 pm

Decoding the Skills of the Future – A Deep Dive Into What’s Required

Thursday 29th

9:00 am - 9:45 am

The Future of Shared Services: Virtual, Global, and Digitally Connected

10:00 am - 10:30 am

How to Successfully Manage Human/Machine Collaboration for the Highest Returns: Cracking Digital Partnership

10:45 am - 11:15 am

What’s Blocking Automation’s Impact? Data Digitization to Accelerate Uninterrupted Workflow

11:30 am - 12:00 pm

How to Leverage Human-Centered AI Technology to Prioritize Output and Experience

Why This Event is So Important Today


FOW involves embracing the hybrid office and the hybrid workplace. A cultural reboot needs to support the transition. Learn how at this event.


The APAC region must play a leading role in initiating a "virtual" services delivery model based on digitization to support global operations.


While shared services have been planning for a year, there is still much to do to ensure a solid and sustainable "re-entry."


The war for "upskilled" talent is more real than ever. Brand reputation is key as business operations are expected to reflect leading edge automation.

Anita Cvetanovski

Anita Cvetanovski

People Service Director, Enterprise Services

Lion / Australia

Sudhir Dasamantharao

Sudhir Dasamantharao

Director and Head of Global Business Services APAC

Boston Scientific & SSON Global Advisory Board member / APAC

Anish Lalchandani

Anish Lalchandani

Global Head, Talent Management

Standard Chartered Bank

Dennis Lui

Dennis Lui

Chief Executive

VITAL Shared Services / Singapore

Sumit Mitra

Sumit Mitra

Chief Executive Officer

TESCO Global Business Services & SSON Global Advisory Board member / India

How do I join the online conference?

Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.

How much does it cost to attend?

The Future of Work & Business Resiliency APAC is complimentary.

Where is it located?

This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet.  Audio and presentation viewing is accessed through an internet connection.

Can I access the slides post-event?

All presentations will be available after the conference via the on-demand recording link.   When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.