Dennis Lui

Chief Executive VITAL Shared Services / Singapore

Dennis Lui was appointed Chief Executive of VITAL Shared Services (VITAL) on 1 April 2020. VITAL is the shared services arm of the Singapore Public Service, established as a department under the Ministry of Finance in July 2006. It serves over 100,000 public officers today across 100 Ministries, Departments, Organs of State and Statutory Boards in the areas of finance, human resource and procurement. As the Singapore Public Service’s Shared Services Domain Lead, VITAL collaborates with corporate policy and system owners such as the Public Service Division and Accountant-General’s Department to streamline and review policies and processes for greater efficiency. Prior to his current appointment, Dennis served as the Senior Director (Finance and Administration) in the Ministry of Home Affairs (MHA) from April 2017 to March 2020. Dennis looked after budget and control for MHA’s budget. (SGD $6.7bn). Dennis oversaw the Home Affairs Uniformed Services (INVEST Fund), a superannuation fund for the officers in the Home Affairs Uniformed Services. (Fund size SGD $1.5bn) Dennis started his career with the Inland Revenue Authority of Singapore (IRAS) where he had served for 16 years in various roles and was part of the Senior Management team from 2011 to 2017. Dennis was Assistant Commissioner (Taxpayer Services Division) and Quality Service Manager from July 2013 to March 2017. His Division manages the overall taxpayer relationship and handled frontline tax enquiries for Individual and Property Tax as well as electronic services for Taxpayers (including myTaxPortal). Dennis was Assistant Commissioner (Enforcement Division) from Aug 2011 and July 2013 and was overall in charge of debt management and non-filer actions across all the tax types administered by IRAS. Dennis graduated from Christ Church, Oxford University with a degree in Politics, Philosophy and Economics (First Class). Dennis received a Master of Science (with distinction) in Management from the London School of Economics. In addition, Dennis graduated with an MBA from the Anderson School at University of California Los Angeles (UCLA).

Wednesday, 28 July, 2021

9:00 AM Institutionalising a New Hybrid Workplace Culture

As hybrid workplaces reflect the new reality, what does this mean for your office? How can empty space be repurposed effectively? And what can you do to make office days attractive to staff who like working from home?

VITAL, a 2020 SSON Impact Award Winner, provides a growing range of services for 100+ of Singapore’s Ministries. Its CEO believes staff don’t need to come in to an office to “work” – that can be done from home. They come in to “engage.” Offices need to reflect that.

Join this session to find out:

  • How to institutionalise the hybrid workplace
  • What to consider in remote working: culture, casual collisions, all hands on deck 
  • Redesigning the purpose of an office: design principles for the new workplace
  • The 4 types of remote worker: meeting their needs
  • Evaluating technologies that monitor remote workforce productivity and collaboration
  • Introducing initiatives that make it “fun” to come into work (not a punishment)
  • How to stand out as a caring employer by reflecting FOW expectations 
  • How to ensure employees feel physically and mentally safe at work