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As finance leverages the benefits of Shared Services for its business customers and the enterprise at large, the model is undergoing constant change. Twenty years ago, the opportunities were primarily defined by cheaper, offshore resources.
Today, there are a number of trends that are driving an evolved finance Shared Services model. These include Centers of Expertise to drive value-add services; Robotic Process Automation as a replacement for human labor; a reassessment of outsourcing’s role and value; and new skills, roles, and recruitment tactics to enable the digital workplace.
This report covers these trends in detail, highlighting how, where, and why finance services need to evolve in order to meet the needs of the modern enterprise.
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