Provided by Inixia in Partnership with SSON
Virtual / India Cohort / GBS Master Certification 
Blended Version / Self-Paced With Online, Live-Instructor-Led Sessions
February 3-7, 2025 

Why is Professional GBS® Certification So Important? 

Global Business Services (GBS) continues to rapidly evolve as a key strategy for enterprises to optimize costs and transform their operations. The global shared services market alone is projected to reach USD 111.26 billion by 2025 as more companies adopt shared services and move towards more advanced GBS models. 

With GBS now being the engine driving digital transformation for many organizations, having properly qualified talent is critical. Digital transformation spend is expected to grow to over USD 2.5 trillion in 2025, and GBS teams have the broad view of operations and technology needed to enable large-scale change. 

However, GBS as a practice still lacks the standardization and universally acknowledged certification that such an influential function warrants. Implementation failures remain far too common, often stemming from flawed approaches, frameworks, and execution, A proven, trusted methodology is essential now more than ever.  

This is why Inixia has partnered with SSON to establish the first global standard for developing and qualifying GBS leaders through the Professional GBS® Certification Program. By providing a rigorous, comprehensive certification focused on the latest GBS methodologies and capabilities, we enable organizations to consistently build the skills needed to support growing demands for value creation and digital transformation in 2025 and beyond.

With immense pressure on GBS to deliver more value each year, having qualified talent could be the difference between transformation success and failure. Inixia and SSON are proud to set a new global benchmark for GBS excellence.

Professional GBS® Certification
Virtual India Cohort 
A Blended Format of Self-Paced Instruction +
One Consecutive Week of Live Instructor-Led Training November 3-7, 2025  
20 Hours of Coaching from Industry Legends Who Shaped the Most Successful GBS Organization

India is indisputably the global hub for GBS and IT technology, and this demand continues to surge. However, the skills and capabilities needed by individuals to succeed in this changing landscape are quickly shifting. The demand for transformational leadership is skyrocketing while basic transaction management, programming and technology operations roles are declining. This situation is both an opportunity and a threat for individuals, depending on whether they upskill or not.

Even as GCCs are trying to bring and develop leadership and transformational skills inside, they find that there is no easy way to quickly upskill GBS leadership talent. There are trainings available on six- sigma operations, on BPR for work processes, and for functional certifications for SMEs, but there is nothing available for accelerating GBS leadership growth. That is until now. The SSON and Inixia partnership is bringing the best-in-class Professional GBS Master training to our India Community. This is direct experience coaching from legendary GBS industry founders like Filippo Passerini and Tony Saldanha.

By providing a rigorous, comprehensive certification focused on the latest GBS methodologies and capabilities, the Professional GBS Certification Program enables organisations to consistently build the skills needed to support growing demands for value creation and digital transformation in 2025 and beyond.

This is your opportunity to earn your Professional GBS Master Certification, including training in all 5 modules 

                                                       
   
                                                       
   





    2025 India Cohort Open for Registration 
    Limited Spaces Available
    GBS Master Certification   

    FEBRUARY 2025

    The Professional GBS® Master Certification program provides comprehensive training on the critical skills and latest methodologies needed to excel in Global Business Services (GBS) roles.

    With GBS rapidly evolving yet still lacking standardisation, many organisations fail to implement effective GBS models. However, a proven framework for success exists, as evidenced by leaders like Procter & Gamble, where the term GBS originated in the early 2000s.

    The Professional GBS® curriculum encapsulates the key learnings from these GBS pioneers across five training modules:

    • Foundations
    • Service Management 
    • Operations Management
    • Transformation Management
    • Leadership 
    This rigorous certification will equip you with the knowledge to drive large-scale transformation and enable long-term value creation through GBS. The modules provide both foundational understanding and advanced strategic perspectives.

    The program allows you to upskill in GBS best practices through a blend of self-paced and live online training. Upon completion, you will join our global community of certified Professional GBS® Masters ready to bring world-class capabilities to your organisation.

    Transform your career and company by mastering GBS - become a certified Professional GBS® Master today!

    Professional GBS® Master Certification 
    Agenda At-A-Glance 

    This program includes five core areas of training: Foundation, Service Management, Operations Management, Transformation Management and Leadership.

    The Foundations course is based on a common set of terminologies. Having a shared language is important for any discussion around the business model/operating model and understanding how to operationalize work through GBS.

    The three pillars modules that build on that foundation are: Service Management, Operations Management, and Transformation Management.

    The overarching module, Leadership, incorporates the skills and knowledge needed to truly liaise with the business. Leadership includes how to articulate the value proposition, constantly discover new opportunities for the business, reinvent the business model, automate, and, importantly, build key capabilities for the business.

    Program Benefits

    Become certified as a GBS professional  

    Using a proven methodology based on highly successful companies

    Obtain a guided framework

    Receive a step-by-step action plan, questions, checklists, schedule, stakeholder involvement guide, and measurable outcomes

    Develop a framework tailored for your particular context

    Enable digital transformation to be the innovation engine for your organization

    Create value and reduce costs

    GBS provides a first-of-its-kind opportunity to certify your organization to deliver up to 50% cost reductions, increased agility and 3X the value creation

    Meet Inixia's Founders

    Filippo Passerini
    President, Inixia 

    International business strategist who launched and built the world’s largest and most complex shared service organization at Procter & Gamble, then grew it into a global benchmark of excellence with year-on-year transformations. Highly sought speaker and an acclaimed advisor and board member.



    Tony Saldanha
    CEO, Inixia

    Best-selling author of “Why Digital Transformations Fail,” and globally recognized expert and thought leader in Global Business Services (GBS) and digital technology. A 27-year career running Procter & Gamble’s multi-billion dollar GBS and IT operations globally.

    Each of the five modules comes with its own professional certification. Completing each successfully, earns a sixth designation: Certified GBS Professional

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    Testimonials

    The Professional GBS Certification Program is a priceless training program for both seasoned and novice shared services leaders. The program equipped me with the knowledge, network, and practical tactics I needed to create a strategy for my HR Shared Services team and provide value to my clients.

    Bryan M Hauhe - Snr Manager, HR Services, DLA Piper

    I applied the knowledge I gained while launching a new Service Center and found my GBS certification to be of great benefit. Recognizing the many components of GBS and factoring them in early in the planning cycle improved delivery and customer satisfaction.

    Tim Akramy – Director, SVB Commercial Bank

    I thoroughly enjoyed the GBS Certification Programme where I had the opportunity to learn from industry experts and peers from other GBS. It was great to be able to validate that what we have done in VITAL thus far are considered best practices also implemented in other established GBS.

    Kavitha Subash - Director (Central Services), VITAL, Ministry of Finance

    The GBS certification program was a great experience for learn, share knowledge and find different ways of work, that provide insightful tools to contribute in the evolution of your operations, strategy and vision, plus, connect with amazing professional all around the world.

    José Carlos Ruiz Puga - AP P2P Manager, Constellation Brands, Inc

    “It was a great learning experience for my GBS certification, well curated curriculum, and great cohort learning. The case studies discussed were really good, and it helps me to apply the learnings in my GBS leadership role.”

    Madathil Bhaskaran - Director, Consulting Expert, CGI Philippines

    “The GBS Certification gives good insights to the terminology in a GBS set-up. And what defines the different roles. Learning more about best practices has helped me better understand our own GBS organization.”

    Sonja Blikra - COO/GBS Manager, Odfjell Technology