Provided by Inixia in Partnership with SSON
INDIA COHORT / GBS MASTER CERTIFICATION
Blended Format: Self-Paced Learning + Live, Instructor-Led Sessions
February 2-6, 2026
India Cohort Open for Registration
February 2-6, 2026
Limited Spaces Available
February 2-6, 2026
Limited Spaces Available
The Professional GBS® Certification is the global benchmark for leaders driving cultural and operational excellence in GBS. Developed by Inixia in partnership with SSON, this practitioner-led program is taught by the executives who created and scaled GBS at Fortune 20 companies like Procter & Gamble
More than training, it is a cultural readiness accelerator. Participants gain the frameworks, leadership behaviors, and transformation mindset required to ensure GBS becomes a strategic, self-sustaining capability rather than an episodic initiative.
The curriculum covers five core areas of GBS mastery, Foundations, Service Management, Operations Management, Transformation Management, and Leadership & Strategy, along with new 2026 content on Digital & AI Enablement. The India Cohort is conducted 100% online via self-paced learning content combined with live-instructor-led training.
Graduates of the Professional GBS® Certification join a global community of more than 6,000 certified practitioners. This. is not a loose network, but a closely connected group where leaders actively support one another, sharing insights, solving real-world challenges, and exchanging best practices across industries. Alumni benefit from continuous learning opportunities, peer-to-peer problem solving, and access to a trusted forum that extends the value of certification long after the program is complete.
Why GBS is so critical for india's dynamic landscape
India remains the global hub for GBS and technology, but the skills needed to thrive are rapidly evolving. Transactional, programming, and basic tech roles are declining, while demand for transformational leadership is surging. This shift represents both an opportunity and a risk, depending on how quickly professionals upskill.
Global Business Services have redefined how companies operate by driving enterprise-wide efficiency, innovation, and business value. As organizations expand the strategic scope of their GBS, the need for high-end transformational skills has accelerated. Many global enterprises are now sourcing senior leadership talent from within their GBS, particularly in India, where leadership roles have expanded significantly in recent years.
India continues to be the world’s most preferred destination for global capability centers, expected to exceed 1,900 centers employing two million people and generating around $60 billion in annual value. However, growth is uneven, as demand for high-end skills far exceeds supply. The right Professional GBS® operating models can help close these capability gaps and position India as the leading source of global transformation talent.
To stay competitive, GCCs must accelerate the development of transformational and leadership capabilities. While Six Sigma and functional certifications exist, there has been no structured pathway for GBS leadership growth until now. The SSON and Inixia partnership brings the Professional GBS® Certification to India, offering direct coaching from global GBS pioneers Filippo Passerini and Tony Saldanha to equip the next generation of GBS leaders.
India continues to be the world’s most preferred destination for global capability centers, expected to exceed 1,900 centers employing two million people and generating around $60 billion in annual value. However, growth is uneven, as demand for high-end skills far exceeds supply. The right Professional GBS® operating models can help close these capability gaps and position India as the leading source of global transformation talent.
To stay competitive, GCCs must accelerate the development of transformational and leadership capabilities. While Six Sigma and functional certifications exist, there has been no structured pathway for GBS leadership growth until now. The SSON and Inixia partnership brings the Professional GBS® Certification to India, offering direct coaching from global GBS pioneers Filippo Passerini and Tony Saldanha to equip the next generation of GBS leaders.
Professional GBS® Master Certification India Cohort
A blended Format of Self-Paced Instruction Followed By One Consecutive Week of Instructor-led Training
February 2-6, 2026
20 hours of Coaching from Industry Legends Who Shaped the Most Successful GBS Organizations in the World.
This program includes five core areas of training: Foundation, Service Management, Operations Management, Transformation Management and Leadership.
The Foundations course is based on a common set of terminologies. Having a shared language is important for any discussion around the business model/operating model and understanding how to operationalize work through GBS.
The three pillars modules that build on that foundation are: Service Management, Operations Management, and Transformation Management.
The overarching module, Leadership, incorporates the skills and knowledge needed to truly liaise with the business. Leadership includes how to articulate the value proposition, constantly discover new opportunities for the business, reinvent the business model, automate, and, importantly, build key capabilities for the business.
Brand New for 2026! Fresh Content Added to the Transformation Module
The Impact of AI on GBS and Shared Services
As AI continues to evolve, so too does the role of Global Business Services. The updated Professional GBS® Transformation Management module explores how GBS is moving from manual execution to intelligent, self-optimizing systems.
New content covers Human-AI Collaboration and the rise of Agentic AI—where systems don’t just automate, but proactively assist, adapt, and make context-aware decisions. You'll explore practical use cases across shared services, from Netflix to JPMorgan, and learn how to build smarter interfaces that boost productivity and decision quality.
We also dive into Intelligent Process Automation (IPA), highlighting how AI/ML predict and prevent issues before they arise—shifting operations from reactive to proactive. Key topics include data readiness, governance, and aligning tech with business outcomes.
Finally, the training confronts real-world risks like automation bias, reinforcing the need for human-centered oversight as GBS leaders transition from early RPA to autonomous and Agentic workflows.
Finally, the training confronts real-world risks like automation bias, reinforcing the need for human-centered oversight as GBS leaders transition from early RPA to autonomous and Agentic workflows.
Program Benefits
Become certified as a GBS professional
Obtain a guided framework
Develop a framework tailored for your particular context
Create value and reduce costs
We Highly Encourage Group Bookings!
Unlock exclusive group rates and incentives when you register as a team for our upcoming GBS Certification program.
Learn together, grow together - and save while you're at it!
Meet Inixia's Founders
Filippo PasseriniPresident, Inixia
Tony SaldanhaCEO, Inixia
Hear from Our GBS Students
Marvellous experience! We learned from leaders who have already been through the hard patch, and then brought us a whole pack of do’s and don’ts at the highest levels.
Caio Cesar de Oliveira, Service Management
Louis Dreyfus Company
I truly feel I have access to the most creative and advanced thinking in the world of GBS.
Ilana Vorster, Global Director, Strategy and Operations
The Estée Lauder Companies Inc.
This is a great way to build the skills that make you successful in the eyes of your executive team.
Dan Rose, Head of Strategy and Operations
Novartis Business Services
It’s had a definite impact on what we are trying to accomplish at Mars.
Mert Kacmaz, Vice President
Mars
Great program that I highly recommend!
Lisa Cordes, Director Finance Shared Services
Northern Tool
It was an exciting program in which I learned a lot, was inspired and built a fantastic network with GBS professionals from all over the world.
Jeske Bruijne, Project Manager – European Business Services
Ahold Delhaize
I learned a lot through the multiple industry leaders who ran the certification program, as well as the diverse 20+ person global cohort who took the journey with me. I loved the range of ideas and experiences that brought the topics to life. Perfect timing for me to implement in my new role within our GBS organization.
David McFarland, Director, Business Operations and Transformation
Ingram Micro
Each of the five modules comes with its own professional certification. Completing each successfully, earns a sixth designation: Certified GBS Professional
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