Professional GBS® Certification
Onsite GBS Certification Day
Module: Operations Management
Radisson Blu Atria, Bangalore, India
21 April, 2025
Why is Professional GBS® Certification So Critical For
India's Dynamic Landscape?
Professional GBS®
Pillar Certification
Operations Management
21 April 2025- Bangalore, India
The Professional GBS® Pillar Certification is now available in-person on 21 April in Bangalore, India. Students will receive training and certification in the Operations Management Module.
Operations Management covers a range of knowledge areas that result in the creation and management of efficient processes to deliver an organization's product or service.
The following 3 areas are considered core and will be covered in detail:
1. Operations Planning
Includes defining objectives, defining measures, process documentation and effort estimation.
2. Operations Control
Includes daily management and incident management.
3. Continuous Process Improvement
Includes quality management practices that include problem analysis, corrective actions, and continuous improvement.
Professional GBS® Certification
Agenda At-A-Glance
This full Masters Program includes five core areas of training: Foundation, Service Management, Operations Management, Transformation Management and Leadership.
The Foundations course is based on a common set of terminologies. Having a shared language is important for any discussion around the business model/operating model and understanding how to operationalize work through GBS.
The three pillars modules that build on that foundation are: Service Management, Operations Management, and Transformation Management.
Students attending the onsite Operations Management Module on 21st April in Bangalore, India, may continue with their remaining modules virtually and receive the GBS Masters Certification.
Program Benefits
Become certified as a GBS professional
Obtain a guided framework
Develop a framework tailored for your particular context
Create value and reduce costs
Meet Inixia's Founders
Filippo Passerini
President, Inixia
Tony SaldanhaCEO, Inixia
Each of the five modules comes with its own professional certification. Completing each successfully, earns a sixth designation: Certified GBS Professional
Testimonials
The Professional GBS Certification Program is a priceless training program for both seasoned and novice shared services leaders. The program equipped me with the knowledge, network, and practical tactics I needed to create a strategy for my HR Shared Services team and provide value to my clients.
I applied the knowledge I gained while launching a new Service Center and found my GBS certification to be of great benefit. Recognizing the many components of GBS and factoring them in early in the planning cycle improved delivery and customer satisfaction.
I thoroughly enjoyed the GBS Certification Programme where I had the opportunity to learn from industry experts and peers from other GBS. It was great to be able to validate that what we have done in VITAL thus far are considered best practices also implemented in other established GBS.
The GBS certification program was a great experience for learn, share knowledge and find different ways of work, that provide insightful tools to contribute in the evolution of your operations, strategy and vision, plus, connect with amazing professional all around the world.
“It was a great learning experience for my GBS certification, well curated curriculum, and great cohort learning. The case studies discussed were really good, and it helps me to apply the learnings in my GBS leadership role.”
“The GBS Certification gives good insights to the terminology in a GBS set-up. And what defines the different roles. Learning more about best practices has helped me better understand our own GBS organization.”
In Partnership With:
©2025 IQPC. All rights reserved.
