Frank joined Deutsche Post DHL in 2002. He has lead major business change programs within Deutsche Post/DHL and prior to it within the German Armed Forces. With a Ph.D. at the Martin Luther University in Halle Wittenberg and a post graduate diploma in international management from the National University of Singapore, Frank combines deep transformational business change experience and large programme management experience with strategic and operational leadership. Today Frank is the Managing Director, Global Service Centres for DHL Global Forwarding, Freight, an organization of more then 3200 employees based in Bogota, Mumbai, Chennai, Chengdu and Manila. He is passionate about service management, business transformations, and intercultural management.
DHL Global Forwarding have long been market leaders in automation. With over 160 RPA Robots handling the work of over 500 FTEs and a well-established 50% increase in processing efficiency, they are now turning their attention to AI. In this session, Head of DGFF Center of Excellence and Virtual Delivery Center Lead, Vini Kolathur, talks us through their application of IDP in payables and customs, and their use of AI to handle vendor queries, creating significant cost savings and improved customer experience.