Day One
9:00 am - 9:30 am
EDT
AI Outcomes Start Upstream: Why Cleaning Document Pipelines Beats Tuning Prompts
Anthony Vigliotti -
CPO,
Adlib Software
Chris Huff - CEO, Adlib Software
Vaibhav Bansal - VP, Everest Group
Most AI misses the mark not because models are weak, but because inputs are. Unstructured, inconsistent, and low-quality documents force RAG and LLMs to guess. This session maps the upstream work that reliably lifts precision/recall, reduces hallucinations, and shortens time-to-value, beyond what IDP alone can do.
We’ll unpack:
- Why AI stalls: messy scans, mixed layouts, legacy files, weak metadata/lineage.
- IDP’s ceiling: field-level OCR/extraction ≠ normalization, validation, version control, or compliance at scale.
- Fix the input layer: automate document cleanup, standardize formats, preserve structure, enrich/validate, route exceptions, and log audit trails.
9:45 am - 10:15 am
EDT
Case Study Takeda: Transforming Sick Leave Submissions With AI-Powered IDP
Petr Galik -
TBS Global Head of Innovation, Analytics and Automation,
Takeda
Processing sick leave for their 20,000+ factory employees used to be an onerous task. Medical certificates were often handwritten and frequently in a language that the GBS employees didn’t understand, leading to mistakes, delays, and employee frustration. However, after developing their own AI-powered document processing solution, Takeda Business Solutions were able to automate this completely. In this presentation, Peter Galik, TBS Global Head of Innovation, Analytics and Automation, talks us through how.
- Developing and implementing a multi-lingual IDP Solution
- Understanding the right level of governance and approval to give your IDP tool
- Change management and getting buy-in from all stakeholders
- What’s next for IDP at Takeda Business Solutions
10:30 am - 11:00 am
EDT
Case Study DHL Global Forwarding: Improving CX & Saving Costs With IDP & AI
Vini Kolathur -
Head of Center of Excellence and Virtual Delivery Center,
DHL Global Forwarding
Dr. Frank Schüler - Managing Director Global Service Center, DHL Global Forwarding
DHL Global Forwarding have long been market leaders in automation. With over 160 RPA Robots handling the work of over 500 FTEs and a well-established 50% increase in processing efficiency, they are now turning their attention to AI. In this session, Head of DGFF Center of Excellence and Virtual Delivery Center Lead, Vini Kolathur, talks us through their application of IDP in payables and customs, and their use of AI to handle vendor queries, creating significant cost savings and improved customer experience.
Vini Kolathur
Head of Center of Excellence and Virtual Delivery CenterDHL Global Forwarding
11:15 am - 11:45 am
EDT
Case Study SEG Automotive: Streamlining Indirect Ordering Process With IDP, Agentic AI and RPA
Vladimiro Ferreira -
Head of Automation CoE,
SEG Automotive
Over 40,000 purchase orders are created and processed every year, just for indirect materials and services. Frustrated requesters due to the amount of required information to be filled in, overloaded teams on the purchasing departments must perform quality checks on that data and even more frustrated accounts payable teams that are on the receiving end of process and data mistakes. The Automation CoE was able to combine three technologies to automate this process almost fully and aim to increase efficiency, quality, and smoother ordering process, while having a much better employee experience.
- Developing and implementing a GenAI-powered IDP Solution
- Leveraging the existing RPA automations
- Deploying an AI agents framework for orchestration and user interaction
