Lokesh H G

Automating document-heavy operations sounds straightforward until you face change resistance, low confidence in model output, and the expectation that automation must mirror every manual step. Join Northern Trust as they walk through their IDP implementation journey, from the initial problem of manual e-fax and email processing to a multi-phase rollout combining traditional AI, GenAI with ontology and RAG, and human-in-the-loop validation. They'll share what worked, what didn't, the measurable impact on accuracy, productivity, and risk, and how they're now exploring agentic AI to push automation even further.