Peter Galik

Global Head of Innovation, Analytics and Automation, TBS Takeda

Peter leads the global Innovation, Analytics, and Automation team at Takeda Business Solutions (GBS). He focuses on applying AI to turn back-office operations into a competitive advantage, drawing on experience in Finance, Sales, and Business Development across multiple industries.

Agenda

10:30 AM Takeda Case Study: The New Face of IDP – AI-Powered Understanding

Takeda is transforming IDP from traditional OCR-based document processing into intelligent, AI-powered workflow automation.

What started as automating handwritten, multilingual sick leave submissions for 20,000+ factory employees has expanded into a broader HR shared services transformation. Using next-generation AI image reading and intent recognition, Takeda is moving beyond simple data extraction to intelligently understand, triage, and route employee requests across HR service channels. From sick leave and payroll inquiries to resignation and maternity requests, discover how AI-powered IDP is improving accuracy, accelerating response times, and enabling more autonomous service delivery. In this presentation, Peter Galik, TBS Global Head of Innovation, Analytics and Automation, talks us through:

The shift from traditional OCR to AI-powered image understanding
Expanding IDP into email-driven HR workflows and employee service channels
Using intent recognition to automate triage and routing
Applying governance and confidence scoring to AI-driven workflows
What's next for intelligent workflow automation at Takeda

Discover how modern IDP is unlocking a new era of intelligent, scalable automation across shared services.

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