Processing sick leave for their 20,000+ factory employees used to be an onerous task. Medical certificates were often handwritten and frequently in a language that the GBS employees didn’t understand, leading to mistakes, delays, and employee frustration. However, after developing their own AI-powered document processing solution, Takeda Business Solutions were able to automate this completely. In this presentation, Peter Galik, TBS Global Head of Innovation, Analytics and Automation, talks us through how.