Hussam Gaoro

Hussam Gaoro

CoE Manager, Intelligent Automation BDC
Hussam Gaoro

Agenda: 28th October 2025

10:00 AM AI Can’t Fix a Broken Process: Building Tech People Actually Want

According to SSON, a staggering 81% of companies are planning to invest in agentic AI in the next 12 months. But amid the hype around autonomy, many overlook the groundwork required to make it work. Before implementing AI and automation, getting your processes in order is crucial. Foundational technologies like process mining aren’t outdated; they’re more essential than ever.

In this session, leading automation experts will provide a roadmap for leveraging process mining to achieve success. Key steps include:

Step 1: Lay the Groundwork

  • Why process visibility is the first step to any automation initiative.
  • The hidden risks of applying AI to flawed or inefficient processes.

Step 2: Align Your Teams

  • How behavioural principles like the IKEA Effect can drive change adoption.
  • Strategies for building trust through transparency and communication.
  • Empowering data teams to become transformation leaders. 

Step 3: Track What Really Matters & Secure Buy-In

  • How to measure success through adoption, satisfaction, and alignment
  • Framing process mining projects as a long-term investment in resilience and agility to win executive support.