Process Visibility: The Foundation of AI-Ready Operations

According to Deloitte, nearly 75% of organizations are already using or planning to use process mining. This statistic alone shows how rapidly the discipline has moved from niche to necessity. Because without clear, reliable processes, the promise of AI and automation crumbles under the weight of inefficiency, poor data, and disconnected systems.

This year’s summit focuses on process visibility as the cornerstone of progress. Process mining and intelligence provide the clarity organizations need to move with confidence: exposing bottlenecks, revealing hidden inefficiencies, and showing the path to measurable ROI. These capabilities aren’t overshadowed by AI, they enable it. By putting intelligence at the heart of operations, companies can create the solid groundwork that makes advanced automation sustainable.
 
The 2025 Process Mining & Intelligence Virtual Summit brings together transformation leaders from global organizations who are proving this in practice. You’ll hear how leading teams are building resilience through visibility, moving beyond pilots to enterprise-wide value, and creating AI-ready operations. Together, these stories showcase a future where clarity drives agility, and process intelligence becomes the launchpad for innovation. 

Key Topics Include: 
  • Process intelligence as the core of transformation strategies. 
  • Laying the groundwork for AI/automation with strong process foundations. 
  • Best practices for visibility, governance, and data-driven decision-making. 
  • Scaling beyond isolated use cases for enterprise-wide value. 
  • Combining human insight with intelligent tools to accelerate impact. 
  • Securing ROI by turning insights into measurable business outcomes.


Join SSON for this exclusive, one-day-only, event that will equip you with insights to take your processes to the next level.  

    SECURE YOUR PLACE

    28 October 2025 (EST)

    Tuesday 28th

    9:00 am - 9:45 am

    Complexity is Killing Agility: How to Leverage Process Intelligence to Keep Up

    10:00 am - 10:45 am

    AI Can’t Fix a Broken Process: Building Tech People Actually Want

    11:00 am - 11:45 am

    PMI’s Blueprint for Finance Excellence: Process Mining in Action

    12:00 pm - 12:45 pm

    From Pilots to Predictive Power: How Mars Scales Process Mining for Enterprise Transformation

    1:00 pm - 1:45 pm

    How to Obtain Real Value from Your Process Mining Platform

    VIEW AGENDA
    Krzysiek Znaleziony

    Krzysiek Znaleziony

    Head of Digital Transformation

    Philip Morris International GBS

    Hussam Gaoro

    Hussam Gaoro

    CoE Manager, Intelligent Automation

    BDC

    Jack Moloney

    Jack Moloney

    Senior Director, Global Strategic Customer Transformations

    SAP

    Félix Granados

    Félix Granados

    Head of Process Mining Center of Excellence & Capture Value

    Repsol

    Ryan Geibel

    Ryan Geibel

    Global Finance CI & Automation Leader

    Mars

    How do I join the online conference?

    Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.

    How much does it cost to attend?

    The Process Mining & BPM for Shared Services online event is completely free to attend.

    Where is it located?

    This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet.  Audio and presentation viewing is accessed through an internet connection.

    Can I access the slides post-event?

    All presentations will be available after the conference via the on-demand recording link.   When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.

    Turn Visibility into Value at Shared Services & Outsourcing Week

    The Process Mining & Intelligence Virtual Summit is just the beginning. At the 30th Annual Shared Services & Outsourcing Week (SSOW) conference (March 16–19, 2026, Orlando, FL), see how leading organizations embed process intelligence into the bigger picture of agentic AI, data foundations, and end-to-end process excellence.
     
    Go beyond isolated insights - explore how finance, HR, procurement, and customer operations translate visibility into standardized execution, stronger governance, and scalable automation. Benchmark practices, pressure-test KPI design and data readiness, and walk away with a blueprint that links process clarity to enterprise outcomes. 
     
    Celebrate 30 years of SSOW by connecting with a global audience of 1,200+ SSO and GBS leaders, comparing approaches, and discovering where process intelligence, AI, and people-powered insights converge to deliver growth, resilience, and customer-centric value. Make sure to use code ‘PROCESS20’ to save 20% off your pass when you book online.    

    View Event Guide

    In Partnership With:

    Shared Services

    QUESTIONS?
    Contact us: 1-800-882-8684
    Email: enquiry@iqpc.com

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