Event Info & Highlights

Step into the future of business services at Shared Services & GBS Select, taking place March 15 – 17 at Rosen Shingle Creek in Orlando. This premier event is the destination for executive leaders shaping tomorrow’s enterprise, with a program purpose-built for transformation—arming you with strategies to scale, innovate, and lead.

Why You Can’t Miss This Event

• Lead What’s Next: Explore how Generative AI, automation, and analytics are being embedded across end-to-end processes to create real business impact.
• Actionable Innovation: Experience in-depth use cases, challenge rounds, and peer-led collaboration that move beyond theory into execution.
• Enterprise Growth Engine: See how GBS is redefining value, driving revenue enablement, customer-centric models, and sustainable transformation.
• Talent & Leadership Focus: Discover how to build cross-functional agility and future-ready leadership pipelines through skills-based workforce design.
• Curated Networking: Connect directly with senior GBS leaders and top solution providers in 1:1 meetings, roundtables, and strategy sessions.

Claim your copy of the Event Guide today and uncover everything waiting for you in Orlando this March!

Join Shared Services & GBS Select, the premier closed-door event where senior SSO and GBSO leaders come together to shape strategy, enhance operational excellence, and drive scalable growth. On March 24-25, 2025 in Orlando, FL, you'll be part of this intimate, VIP experience which offers a unique opportunity to build meaningful relationships with industry peers and solution providers, empowering you to elevate your organization’s performance.

What You'll Gain:

• Redefine Service Excellence: Embrace customer-centric strategies to boost GBS performance.
• Leverage Workforce Analytics: Integrate analytics and automation for better decision-making.
• Optimize Strategic Sourcing: Master hybrid outsourcing and supplier relationships for innovation.
• Transform Talent Management: Attract and develop talent aligned with digital goals.
• Demonstrate AI & Transformation Value: Showcase ROI and secure stakeholder buy-in.
• Deliver ROI & Cost Efficiency: Maximize returns while aligning with financial objectives.
• Standardize Processes: Drive efficiency and business value with standardized processes.

This is more than a conference—it’s your chance to drive growth, efficiency, and future success. Don’t miss the opportunity to collaborate with top leaders and set the course for your GBS journey.

Join Shared Services & GBS Select, the premier closed-door event where senior SSO and GBSO leaders come together to shape strategy, enhance operational excellence, and drive scalable growth. On March 24-25, 2025 in Orlando, FL, you'll be part of this intimate, VIP experience which offers a unique opportunity to build meaningful relationships with industry peers and solution providers, empowering you to elevate your organization’s performance.

What You'll Gain:

• Redefine Service Excellence: Embrace customer-centric strategies to boost GBS performance.
• Leverage Workforce Analytics: Integrate analytics and automation for better decision-making.
• Optimize Strategic Sourcing: Master hybrid outsourcing and supplier relationships for innovation.
• Transform Talent Management: Attract and develop talent aligned with digital goals.
• Demonstrate AI & Transformation Value: Showcase ROI and secure stakeholder buy-in.
• Deliver ROI & Cost Efficiency: Maximize returns while aligning with financial objectives.
• Standardize Processes: Drive efficiency and business value with standardized processes.

This is more than a conference—it’s your chance to drive growth, efficiency, and future success. Don’t miss the opportunity to collaborate with top leaders and set the course for your GBS journey.

Check out the Past Attendee Snapshot for the Shared Services & GBS Select Executive Leadership Summit for a look at who attended the Select last year! Get an idea of who you can network and benchmark with and see if this Select is right for you.

Check out the Post Show Report to see all the action that happened at Shared Services & GBS Select this past September in Houston including:

• Key Themes Seniority
• Breakdown of Audience
• Fortune 500 Companies in Attendance
• On-Site Testimonials & Photos
• And So Much More
  

Choosing the right event format can be the difference between “nice to attend” and “must-attend with ROI.” This resource breaks down the purpose, audience, experience, and outcomes of SSON Select and SSON Conference so you can confidently decide what fits your priorities this year.

What you’ll get inside:

• A clear comparison of Select vs. Conference at a glance
• Which format is best for leadership alignment, pipeline-building, benchmarking, and strategic planning
• What to expect from the room: attendee mix, engagement style, and discussion depth
• How to decide based on your goals, timeline, and stakeholder needs
• When it makes sense to leverage both formats across the year
  

We're bringing together senior decision makers from leading companies who are poised to redefine the landscape of operational excellence, digital transformation and global business services.

Take a look at the Executive Attendee Snapshot for insight into who will be attending this year.