Latin American Shared Services & Outsourcing Week Conference

Name: Latin American Shared Services & Outsourcing Week Conference
Start: 2025-10-27
End: 2025-10-30

October 27 - 30, 2025 | Colombia

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Transitional to Transformational – Building the Future of Shared Services

Where Vision Meets Action: The Future of Shared Services in LATAM

Step into the next chapter of shared services evolution at SSOW Latin America, the region’s definitive gathering for ambitious leaders shaping the future of service delivery. Designed exclusively for LATAM and Caribbean Shared Services, GBS, and Center of Excellence professionals, this event is where transformation takes root—from reimagining operating models to scaling digital innovation.

Join a powerful network of decision-makers as we move from transitional to truly transformational strategies, unlocking new value for our organizations and our region.

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The Largest Network of Latin American Leaders
in Shared Services.

200+

Strategic Leaders Attending

45+

Regional
Thought Leaders

40+

Game Changing Sessions

Past 2024 Sensational Speakers

Erika Beltran

VP Control Shared Services (North America, LATAM and Europe)

PepsiCo

Gonzalo Jose Garcia

Global HR Shared Services Director

Ternium

Jaikel Rodriguez

RSSA Enabling Lead

Roche

Esteban Coronado

GBS Costa Rica Senior Director

Smith+Nephew

Rodrigo Miranda

Head of GBS South America

ADM

Prakash Kewalramani

Senior Director - Data Governance

WWE

Andres Perez Fallas

Director of Accounting and Reporting

Experian

Yohan Chinchilla

Senior Finance Manager - Billing NA/LATAM

Experian

Jeudy Arias Rojas

Finance and Accounting Director

Bacardi

Diana Lourenco Greco

Head of GBS for Mexico, Central America and Caribbean

Siemens

Miriam Santana

Executive Director HR Regional Services

The Estee Lauder Companies

Jorge Monge

Director, Global T&E & Sales Incentives GBS

Smith+Nephew

Carlos H Castro Encinales

CFO

Smurfit Kappa

Patsy Primost

Senior Director Supply Chain Global Services

The Hershey Company

Guilherme Rhinow

VP HR Latin America and Global Services Total Rewards

Johnson & Johnson

Torsten Schultz

Director - Intelligent Automation

Chazey Partners

Julio Cubero

Director, Global Services and Process Excellence

Bosch

Eduardo Pozo

GSP S2P Country Partner Americas Lead

Bayer AG

Dhru Shah

Head of Generative AI & Automation COE

AT&T

Michelle Dominguez

HR Site Head GBS CRBR

Bayer AG

Jorge Pelcastre

Shared Services Manager

Walmart

Arturo Andrade

Director of Finance and Operation Latin America

Riot Games

Hazel Sanchez

Payroll Sr. Manager

Walmart

Lourdes Navarro

Head of Commercial Finance for the US and the Americas

British American Tobacco GBS Costa Rica

Tony Byrne

Global Director of Finance Shared Services

Iron Mountain

Vineet Dwivedi

Global Head - Alcon Global Services & Head AGS India

Alcon

Erika Beltran

Vice President, LATAM and IBERIA Shared Services Center

PepsiCo

Ramy Adham

General Manager, Global Business Services Americas

British American Tobacco

Veronica Monzon

Site Controller Finance & Accounting & R2R Manager, Costa Rica SSC

Equifax

Jose Sorondo

Former Global Director Accounts Payable

lululemon

Jeff Hughes

Director, Intelligent Automation Group

Mitsui & Co

Yojana Hidalgo

Sr. Director for HR Operations

ADM

Aranzazu Lopez

Head of Operations HR Service Delivery

Lufthansa Group Business Services

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What Attend LATAM SSOW?

Chart Your Transformation Journey: Gain practical insights into scaling shared services operations, optimizing processes, and unlocking cross-functional value across the enterprise.
Fuel Leadership with Real-World Insights: Explore how top-performing organizations are redefining operating models, navigating disruption, and building resilience through data-driven decisions and strategic foresight.
Connect Across Borders, Break Down Silos: Collaborate with peers and trailblazers from across the LATAM region to exchange ideas, overcome regional challenges, and build meaningful partnerships that last beyond the event.
Turn Strategy into Action: Discover proven playbooks for driving end-to-end transformation—from intelligent automation to workforce upskilling—designed for the realities of today’s business landscape.
Meet the Partners Powering Progress: Engage with leading solution providers and advisors who are addressing your most urgent business needs—from digital enablement to talent retention—and walk away with the right tools to move faster and smarter.

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Testimonials

"Was able to exchange a lot of ideas & was given very interesting tips"

"Very productive sessions. The quality of the material and discussions held were beyond my expectations"

"Great networking opportunity and benchmarking of the region"

"So interesting! Provided important information related to the evolution of SSC"

Bring Your Team to Costa Rica

Tour a Leading LATAM Service Center

Join an exclusive Site Tour of the 2024 SSON Impact Award Winning British American Tobacco (BAT) Shared Service Center where you can engage directly with their SSC leaders, gaining invaluable insights into their operational prowess.

Enjoy One-of-a-Kind Networking Experiences

After a day of learning, unwind with curated experiences to get up close to the amazing culture and beautiful landscapes that Costa Rica has to offer.

Capture All that SSOW LATAM Has to Offer

Bring direct reports, managers and other key stakeholders to participate in every conference session from Finance to HR and walk away with innovative ideas for your future shared services plans.

Continue Your Professional Development

Immerse yourself in sessions and earn valuable Continuing Professional Education (CPE) and Society for Human Resources Management (SHRM) professional credits.   