Whether your shared services are new or emerging, fully operational, mature or advanced, there is always room for improvement to transition to the next level. Lifecycle management can help you understand the evolution of your organization based on performance, workforce longevity and process/IT maturity. Together, we will discuss best practices to create a strategy that advances your model and helps you achieve your future business goals.

·       Level set on what the future of shared services look like

·       Discuss examples and frameworks on how to create long term goals

·       Explore tools and business analytics that can help measure your progress

·       Uncover the link between maturity and smarter investment decisions

·       Discuss the role of Automation and AI to create better, faster, smarter processes

·       Assess strategies to reach next level of maturity focusing on scope expansion, process standardization and improvement, technology, governance models, partnering and customer experience

·       Hear stories of success with actionable takeaways to bring back to your organization

Actively managing your team when outsourcing can eliminate fragmented processes. Overcome challenges of transferring culture as an extension of your brand and take away successful strategies to effectively manage your global team.

Providing your workforce with value-forward tasks is a major focus for leadership given the current landscape. Given the shrinking workforce, leaders are leveraging BPOs to take on certain activities that are time consuming, repetitive, and high volume in nature to free up employees to focus on core business tasks. Join experts as they share their insights and best practices on how to partner, execute and manage the process when working with a BPO.

·       What key factors need to be addressed when considering the decision to use a BPO? What benefits does it offer to the business?

·       When considering preparation and management, how do you overcome fragmenting your process to not disrupt quality and speed? What oversight is needed?

·       Consider the role of labor arbitrage and the opportunities using a BPO presents to your business

·       How do you transition processes to external partners without disrupting service?

·       What are the success factors to which you can measure ROI?

·       Is this a short- or long-term decision?