Providing your workforce with value-forward tasks is a major focus for leadership given the current landscape. Given the shrinking workforce, leaders are leveraging BPOs to take on certain activities that are time consuming, repetitive, and high volume in nature to free up employees to focus on core business tasks. Join experts as they share their insights and best practices on how to partner, execute and manage the process when working with a BPO.

·       What key factors need to be addressed when considering the decision to use a BPO? What benefits does it offer to the business?

·       When considering preparation and management, how do you overcome fragmenting your process to not disrupt quality and speed? What oversight is needed?

·       Consider the role of labor arbitrage and the opportunities using a BPO presents to your business

·       How do you transition processes to external partners without disrupting service?

·       What are the success factors to which you can measure ROI?

·       Is this a short- or long-term decision?