The market is still driven by a need for business process automation and digital transformation within shared service centers to create scalable efficiencies. Companies are identifying the importance of using shared services to accelerate enterprise digitalization across the board (including optimization of AI and RPA, use of ChatGPT, data analytics etc.) and gain operational insights to improve efficiencies, effectiveness, and customer satisfaction. Join leaders to hear their transformation journeys, lessons learned and practical takeaways to optimize their operating models through automation.