Establishing shared services/GBS as a strategic partner and cost optimizer for the business is consistently a top priority. In addition, this function is becoming an advocate for automation and technology initiatives to further optimize processes for smarter and faster operations. By adding in new value, shared service leaders are not only able to influence the business, but better meet the needs of their customer.

·       Discuss how to create buy-in from senior leadership and prove your worth to stakeholders by relating to challenges they face onshore, listening to concerns and what works and what doesn’t work in terms in being effective in value proposition

·       Explore how to communicate data to influence technology investments and projects

·       Hear examples of how standardization, flexibility and recalibration of internal talent can create bench strength for efficiency

·       Create visibility to hidden arbitrage and assess how it creates cost savings and growth potential at a lower cost

·       Discuss how prioritizing your customer experience and relationships can optimize your value for the enterprise