The market is still driven by a need for business process automation and digital transformation within shared service centers to create scalable efficiencies. Companies are identifying the importance of using shared services to accelerate enterprise digitalization across the board (including optimization of AI and RPA, use of ChatGPT, data analytics etc.) and gain operational insights to improve efficiencies, effectiveness, and customer satisfaction. Join leaders to hear their transformation journeys, lessons learned and practical takeaways to optimize their operating models through automation.

Providing your workforce with value-forward tasks is a major focus for leadership given the current landscape. Given the shrinking workforce, leaders are leveraging BPOs to take on certain activities that are time consuming, repetitive, and high volume in nature to free up employees to focus on core business tasks. Join experts as they share their insights and best practices on how to partner, execute and manage the process when working with a BPO.

·       What key factors need to be addressed when considering the decision to use a BPO? What benefits does it offer to the business?

·       When considering preparation and management, how do you overcome fragmenting your process to not disrupt quality and speed? What oversight is needed?

·       Consider the role of labor arbitrage and the opportunities using a BPO presents to your business

·       How do you transition processes to external partners without disrupting service?

·       What are the success factors to which you can measure ROI?

·       Is this a short- or long-term decision?