How can organizations leverage AI and self-service technologies to scale effectively while maintaining exceptional service quality? Let’s explore how adopting AI-driven solutions like Conversational AI and chatbots can transform routine processes, improve customer satisfaction, and free up talent for strategic activities. Learn how to shift from task-focused to end-to-end processes that drive value and align with business goals.

•            Discover how self-service tools and AI enable scalable solutions by automating inquiries with a 90% accuracy

•            Shift from transactional metrics to customer-centric outcomes

•            Move beyond task management to holistic, end-to-end process improvements that integrate technology for sustainable growth

GBS leaders face increasing pressure to deliver beyond transactional value and drive enterprise-wide innovation. This session delves into actionable strategies to reposition GBS as a critical enabler of business transformation, tackling the challenges of aligning operations with strategic imperatives and fostering innovation at scale.

·       Develop advanced strategies to position GBS as a driver of innovation and growth

·       Lead collaborative initiatives that break silos and deliver measurable business outcomes.

·       Align GBS KPIs with enterprise transformation goals to ensure relevance and impact