Over the last 18 months, the Shared Services (SSO) and Global Business Services (GBS) industry has learned a great deal more about resilience and agility. As we re-emerge from the aftermath of the global pandemic, GBS organisations are expected to continue to up their game and support enterprise businesses in many different ways. Post-pandemic, GBS organisations need to continue leading process integration, championing digital transformation, incubating innovation to fuel organisational transformation, whilst continuing to find new ways of delivering value. All of these factors make robust transformation, the new ways of working and an integrated, digital and resilient GBS, more important than ever before. SSON recently hosted the first returned in-person SSOW UK & Ireland Leaders Summit, to facilitate these important conversations and advance developments in the industry.

Ahead of the SSOW Europe 2022 event, this report brings a summary of key speaker insights from the SSOW UK & Ireland Leaders Summit, to shed some light on how they are advancing their journey and paving the road ahead for digital transformation, GBS evolution and the future of work.

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