Let’s be honest, advancing shared services in a world of cost-cutting, endless AI development and labour arbitrage is no easy task. With effective and successful transformation starting at the helm, GBS and Shared Services Leaders are leading the charge of taking their organisations to the next level. For this exclusive...

SSOW Europe, in conjunction with SSON, conducted a comprehensive survey of the global SSO market.  The subsequent findings highlights the key opportunities and challenges represented by technology evolutions as well as skills shortages and new service demands.  This report focuses specifically on the trends identified by respondents across Europe and...

With the the goal of training 20% of its organisation to be Six Sigma black belts within the next three years, Experian Global Finance Services is setting a new standard for excellence.Including crucial insights from Helen Emmett, Operations Director, Global Finance Services at Experian we take a look at how ...

Throughout the shared services world, there is a strong consensus that robotics and humanistic AI are the future. With insight from Kathleen Terjesen, Head of Global Business Services at Bose and Dr Sumit Mitra, CEO Global Business Services at Tesco we explore some of the key people and process related...

More than 50% of global companies have either already consolidated their Finance and Accounting functions into a Shared Service Organisation (SSO), or are considering doing so. With insight from SSOW speakers Thomas Haseneder, Global Head GBS Finance Services, Ingram Micro and Lóránt Besnyi, Head of Accounting & Tax, MOL Group,...

According to SSON’s most recent industry survey, one third of global organisations are currently implementing Global Business Services. Not just that. Within five years another 30% plan to transition to GBS. So, why all this interest? What does GBS offer that traditional Shared Services does not? The answer, in a...

Shared Services in Europe 2019: Scope expansion with fewer centres, outsourcing still relevant, searching for innovative talent, and assessing readiness for new IA tools?This interactive report provides the latest trends on:Sourcing model, Intelligent automationDigital workforce Talent management across Europe’s Shared Services industryDownload now for your copy of the complimentary market...

Kamila Grembowicz, Senior Vice President Global Business Services, Adidas joins SSON and shares her experience in implementing Global Business Strategy at Adidas: "I think every company has a different culture, a different structure, and every GBS looks different. If you have a company where GBS concept is really not liked...

Shared Services in 2020: Where are we?This report is produced as a result of SSON’s annual survey and highlights the current status and strategies of European-based shared service delivery centers.Over the past two decades that we have been covering the global Shared Services market, we have seen extraordinary shifts in...

The Shared Services model is now roughly three decades old and in that time, it has shifted from a cost-based, centralisation-driven approach to one that, today, offers transactional efficiencies as table stakes.With insights from Rob van den Wijngaard, Director Finance & HR Shared Service Centre at Leiden University and Chris...

COVID-19 - it's what everyone is talking about and is in every media outlet. But have you taken a second, taken a deep breath and thought - how can we use this as a lesson and a springboard for positive change. We might be being optimistic, but all situations are...

What defines a modern HR operation? While many enterprises are still bogged down in traditional models, stuck in what we might call legacy mode, the reality is that digitalisation is hitting HR like a mallet. True, technologies like SuccessFactors and Workday have been driving this trend for years. What differentiates...

There was so much to name and highlight during the 22nd edition of SSOW Europe - the No. 1 event for Europe’s shared services, GBS and sourcing leaders, and we are very proud to bring all of these together in this year's post-show report, as we move towards the future...

Ahead of SSOW Europe 2022, this infographic includes exclusive insights from the SSON Analytics Report 2022, where respondents were asked to shed light on their Intelligent Automation (IA) investment priorities in the next year. This infographic is a perfect snapshot of the latest Global Business Services (GBS) & Shared Services...

Ahead of SSOW Europe 2022, this short presentation includes key takeaways from the SSON Analytics Report 2022 on the future of work and what this means for Global Business Services (GBS) & Shared Services and Outsourcing (SSO) centres, to help you navigate the ever-changing landscape and the pave road ahead...

What are the key priorities and objectives for European Global Business Services (GBS) and shared services in 2022? How have service delivery models, future of work strategies, experience management, and digital agenda evolved in the post-pandemic world? To help you answer these questions and navigate the ever-changing landscape, this interactive...

As Global Business Services (GBS) organisations continue to advance enterprise transformation, the journey ahead is fraught with challenges and new complexities. They are tasked to recalibrate operating models, adapt to the hybrid working environment, increase their influence and drive supply chain transformation. All of these make the path towards the...

Over the last 18 months, the Shared Services (SSO) and Global Business Services (GBS) industry has learned a great deal more about resilience and agility. As we re-emerge from the aftermath of the global pandemic, GBS organisations are expected to continue to up their game and support enterprise businesses in...

The path to increasing efficiency in Accounts Receivables Insights on how best to judge your O2C investment success Utilising automation to drive the best from your teams

As we recover from the events of the last 18 months, everybody is working hard to get back to some sort of ‘business as usual’, by brainstorming solutions and finding new ways to tackle challenges, to modernise the Order to Cash (O2C) function and succeed in this digital climate. Innovation...

Shared Services and Global Business Services (SSO & GBS) have undergone a seismic strategic shift as we begin to recover post-pandemic. With the hybrid working model gaining long-term favour across the globe, the way in which GBS are managed and operated to deliver true efficiency has been fundamentally altered. Ahead...

Download the attendee list to find out who you could network with at SSOW!

Ahead of this year's SSOW Europe, we had the pleasure of speaking with Paul Bartley, Senior Director, Finance Business Services, Baxter International, about what the future of work looks like in GBS and how leaders can act to reshape the future of work, to help you transform your shared services/GBS...

Ahead of this year's SSOW Europe, we had the pleasure of speaking with Andras Kohl, Head of Finance Business Services – CE, TESCO, about how leaders ensure effective change management to drive transformation and what Tesco's top priorities are for the next 12 months/year, to help you transform your shared...

Ahead of this year's SSOW Europe, we had the pleasure of speaking with Bobby Abraham, Global VP – Finance Architecture, Change & Transformation (FACT), AstraZeneca about what topics will have the biggest impact on the future of shared services and GBS, what more the industry can do to collaborate, key...

Ahead of this year's SSOW Europe, we had the pleasure of speaking with Andreas Manolis, Head of Innovation & Strategy, GBS, BT, about what more the industry can do to collaborate, key takeaways, favourite topics and why it is so important for organisation's like BT to attend, to help you...

Ahead of this year's SSOW Europe, we had the pleasure of speaking with Sandy Khanna, Global Head of Shared Services, Anglo American, about where Anglo American are in their shared services/GBS journey, strategies they are currently working on and how they are driving these strategies for maximizing business impact and...

Ahead of this year's SSOW Europe, we had the pleasure of speaking with Florence Mui, Senior Vice President, Global Business Services, Adidas, about how Adidas are advancing the maturity of their shared services/GBS, expanding their shared services/GBS into emerging areas and their top priorities for the next 12 months/year, to help...

Ahead of this year's SSOW Europe, we had the pleasure of speaking with Dr. Frank Schüler, Managing Director Global Service Center (GSC), DHL Global Forwarding, about the greatest challenges with cultural changes, advice/top tips for encouraging out of the box thinking, the key benefits and greatest opportunities of digital operating models...

Ahead of this year's SSOW Europe, we had the pleasure of speaking with Reto Sahil, Group Chief Information Officer and Excom Member, Asahi Europe & International, about his top priorities for the next 12 months/year and key takeaways from SSOW Europe 2022, to help you transform your shared services/GBS and...

Ahead of this year's SSOW Europe, we had the pleasure of speaking with Salvatore Russo, GBS Strategy Director, AstraZeneca, about how AstraZeneca are advancing their GBS maturity, expanding their GBS into emerging areas and their top priorities for the next 12 months/year, to help you transform your shared services/GBS and position your...

Ahead of this year's SSOW Europe, we had the pleasure of speaking with Pedro Nunes, Data Insights Director - Global Business Services, AstraZeneca, about his greatest challenges with GBS data and top tips for addressing these challenges, the key benefits and greatest opportunities of data-driven GBS, and the next phase/step...

Ahead of this year's SSOW Europe, we had the pleasure of speaking with Nigel Coffey, Head of Finance Operations, Alnylam Pharmaceuticals, about the lessons he has learnt from being head of finance transformation and global business organisations at companies including PepsiCo, Pfizer, Takeda, why he is keen to prioritise master data...

Ahead of the Shared Services & GBS Leaders Exchange 2023, over 100 shared services & GBS leaders were asked what their top digital transformation challenges are for 2023 and which digital transformation tools they plan to invest in over the next 6-12 months. This infographic is a perfect snapshot to...

Reducing costs and improving efficiency are no longer sufficient to stay competitive in today's business landscape. Instead, shared services need to go beyond this traditional cost-reduction mindset to be seen as a strategic asset that can drive value. By repositioning the shared services operating model as a value-driver, organisations can...