As Global Business Services (GBS) organisations continue to advance enterprise transformation, the journey ahead is fraught with challenges and new complexities. They are tasked to recalibrate operating models, adapt to the hybrid working environment, increase their influence and drive supply chain transformation. All of these make the path towards the future of GBS a challenge to navigate. Not to mention GBS organisations are still expected to lead the way and support enterprise businesses to drive office integration, champion digital transformation and incubate innovation to fuel organisational transformation, all whilst finding new ways to deliver value.

Ahead of the SSOW Europe 2022 flagship event, we spoke exclusively to Lars Hölzer, Head of Global Business Services Operations and Global Process Owner Financial Services at Lufthansa and Paul Bartley, VP Service Delivery at Alcoity Inc., about how the last 18 months has changed the way we manage GBS, the biggest risks and opportunities of GBS, and the initiatives for developing the future blueprint of GBS.

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