The rapid advances in technology during recent years have painted a picture of the future’s self-driving business – one that applies Artificial Intelligence, automation and a refreshed governance system to the once seemingly exclusively human world of operations and management. In order to keep their seat at table in this digital future, GBS and Shared Services Leaders must move from working as a low-cost service provider to securing their position as an internal partner, and then – most importantly – mature into a strategic value-driver.

As GBS and Shared Services Leaders redefine their role as a value-driver, they must lay a foundation for a data-driven organisation, moving their business towards a more autonomous enterprise. This means placing themselves at the heart of this digital transformation by examining how IA, Data and Cloud technology will enable them to refocus on driving better decision-making, more efficient operations and increased enterprise performance through high-value business insights.

This session will address the changing roles and priorities of Shared Services and GBS leaders as we move towards a more autonomous enterprise, moving from process units to strategic drivers generating real business value.

• What is the role of Shared Services and GBS in creating an ‘insight-driven’ organisation and how does that translate in practice?
• Explore strategies for ensuring that the increase in available data corresponds with an increase in available business insights
• Ensure customer experience is at the centre of your vision when planning your model’s journey
• Establish shared services as the next-generation incubator for digital, automation and AI capabilities to position your operating model as the heart of the digital future