Ahead of the Shared Services for Higher Education Summit 2019 we wanted to share an exclusive presentation with you.

In this presentation, Maria Paz, Delivery Lead, eSolutions, Shared and Campus Services, and Connie Mogg, Director, Research and Revenue Accounting Services at Monash University explore:

• Creating the business case and PoC to implement a bot to do Monash’s transactions
• Understanding how Monash proved a benefit and measured their success with efficiency and improved processing times
• Discussing scaling bot production and implementation up through the accounting services

The Shared Services for Higher Education Summit 2019 has been created as Australia’s only dedicated shared service conference for the higher education sector!

What to expect:

• Global Case Studies from Shared Services leaders discussing approaches to service model transformation
• Monash University on operating a centralised services model for 60,000 students from over 170 countries and maturing ERP to better business intelligence
• UTS on driving innovation within the business model while managing people and culture
• The Chief Operating Officer of ANU shares perspectives on the power of data and digital capability in service infrastructure and the transformative work he led at Melbourne University

Universities are complex institutions that balance public funding, responsible investment, and high-quality operations to support tens of thousands of students, but as operating costs escalate, funding and endowments erode, and tuition increases, TAFEs , colleges and universities are faced with the challenge: do more with less.

As such more and more of these institutions are opting to set up Shared Services Centres as a more effective and efficient means of running their operations. According to SSON data, of the 51 universities across Australia and New Zealand, 27 run Shared Services (51%). There has been significant growth in the adoption of Shared Services across universities in ANZ over the past 10 years.

Ahead of Shared Services Transformation for Higher Education 2019 we explore the growing movement toward shared services within higher education, including how the model fits within the unique mission and attributes of the higher education environment. Featuring insights and perspectives from three Australian universities, the Australian Catholic University, University of Southern Queensland, and Western Sydney University, we explore the strategies that helped them transform their shared services and allowed them to drive cost savings and operational efficiency. 

Universities are complex institutions that balance public funding, responsible investment, and high-quality operations to support tens of thousands of students, but as operating costs escalate, funding and endowments erode, and tuition increases, TAFEs , colleges and universities are faced with the challenge: do more with less.

Looking to more effectively deliver services to their 100,000 students and staff, in 2011 Melbourne based Monash University, which operates four campuses in Melbourne, as well as campuses in Italy, India and Malaysia, embarked on a shared services transformation journey.

By centralising their Human Resources, IT and Finance functions, and introducing automation elements into operations, the higher education provider is successfully reducing costs, increasing efficiency and driving operational excellence. 

Ahead of the Shared Services for Higher Education Summit 2019 we chat to Connie Mogg, Director, Research and Revenue Accounting Services at Monash University. In this article Connie explores how Monash established a centralised shared services model and delves into the benefits of investing in shared services in the higher education space.

With Monash some eight years into their shared services transformation journey Connie also shares her top tips and lessons learned from the process. 

Universities are complex institutions that balance public funding, responsible investment, and high-quality operations to support tens of thousands of students, but as operating costs escalate, funding and endowments erode, and tuition increases, TAFEs, colleges and universities are faced with the challenge: do more with less.

As a result, universities are turning their attention to transformation of their core administration functions and student facing service functions in order to streamline back office functions, improve efficiency and reduce costs.

Of the 51 universities across Australia and New Zealand, 27 run Shared Services (51%). There has been significant growth in the adoption of Shared Services across universities in ANZ over the past 10 years. Since 2014, the number of Shared Services has doubled, in fact compared to 2010, the number of SSCs has increased five-fold (SSON Network 2019).

Ahead of the Shared Services for Higher Education Summit 2019 we look at the strategies employed by five universities across the APAC region to streamline their shared services and further explore the impact these transformations are having on efficiency, operational costs and the student experience.