UTS have outlined a roadmap for adapting shared services and here will share their work in strengthening processes across finance. Their unique approach to policy and the operational business model will also be discussed and will give you an insight into managing change in culture at all levels within a higher education institution.
The journey to uplift shared services: process improvement across travel & expenses and payroll
Making changes to the business model: unpicking processes and policy and introducing more accountability
Experience of and strategies for confronting resistance to change