Lee Hanson

Director of Shared Services University of Tasmania

Conference Day One: Tuesday, 26th November 2019

Tuesday, November 26th, 2019

2:10 PM Panel discussion - Secrets To Success: The Critical Elements To Successful Shared Services In Higher Education

When executed well, Shared Services is a value-added business model that will increase efficiency, reduce costs and increase competitiveness and customer satisfaction. Taking a one-size-fits-all approach to implementation will result in failure.

This panel brings together experts in the space to discuss the approaches which have proven successful and the lessons learned through their experiences.

  • The importance of assessing the individual needs of the organization and not following the pack
  • Identifying opportunities to develop efficiencies and improve experiences
  • What role does automation play in shared services of the future?

Conference Day Two: Wednesday, 27th November 2019

Wednesday, November 27th, 2019

11:10 AM The University Of Tasmania: The Five Year Transformation Program Driving Lean And Simplified Front Line Shared Services

In order to transform their shared services model, the University Of Tasmania have drawn up a 5 year plan which will see them introduce standardization across front line services to increase savings and better customer experiences. In this session, they will share the essential starting points to this journey and the relationship to university services to drive the change.

- A five year plan: centralizing front line services to introduce efficiencies and consistencies
- The foundations for transformation of front line service provision:
  • breaking down silos
  • continuous improvement
  • empowering change leaders
- Changing ways of working: lean, simplification & transformation
- Engagement strategies and change resistance

Check out the incredible speaker line-up to see who will be joining Lee.

Download The Latest Agenda