Paul Duldig

COO ANU

Conference Day One: Tuesday, 26th November 2019

Tuesday, November 26th, 2019

9:40 AM ANU : How To Strengthen Services and Staff Engagement through Customer Service Strategy, Digital Capability, Culture & Change Management

In this session, Paul will share his expertise as an industry expert around implementing shared services models and the power that data and digital capability can bring to the success of the project. He will share insights from the significant transformation he lead at Melbourne University, and will address the strategies used, key challenges confronted and solutions found.

- Creating a university-wide operating platform
  • The investment in people, systems and accommodation
  • Implementing the university-wide shared services platform
  • $100 million saved per year reinvested into the university‚Äôs teaching and research
- Measuring success: how we built the feedback mechanisms needed to drive performance
- The power of data & digital capability

Check out the incredible speaker line-up to see who will be joining Paul.

Download The Latest Agenda