Naomi Secor

Global Managing Director SSON Research & Analytics

Day Three, 18th November 2021

11:30 AM SSON Analytics Presents GBS Trends & Benchmarks

Global Business Services can and should play a significant role in realising enterprise transformation agendas. But how well are GBS navigating the disruption to their organisations’ industries and aligning with their organisation’s strategic priorities? What steps are being taken to digitise service delivery and support the enterprise going forward?

During this data-rich session, SSON Analytics will present findings from a recently commissioned survey with EY and present benchmarks from the Top 20 Most Admired SSOs in the World.