The Must-Attend Shared Services and Outsourcing Event in MENA

08 - 10 December, 2019 | Palace Downtown, Dubai, United Arab Emirates

Claus Peter Schründer

Senior Vice President, HR Special Services Deutsche Telekom AG Services Europe

An innovative leader with over 10 years experience in implementing and optimising HR shared services internationally.

SSOW Middle East | Pre-Conference Workshops: Sunday, 8 December 2019

Sunday, December 8th, 2019

9:30 AM Workshop B: BUILDING AN END-TO-END PROCESS MANAGEMENT STRATEGY

End-to-end process management integrates a company’s business activities to match the way external parties (customers, vendors, and regulators) experience the company. This drives efficiency, fuels market-based innovation, and facilitates collaborative problem solving. As transformational technologies provide new leverage for standard systems and shared service operations, end-to-end process governance provides a powerful means to integrate technology with the organisation’s business objectives.
 
Key Discussion Points:
  • Review the design of an end-to-end process management approach
  • Build end-to-end process management
  • Structure governance models to drive operational performance improvements in business

SSOW Middle East | Conference Day One: Monday, 9 December 2019

Monday, December 9th, 2019

10:00 AM INTERNATIONAL KEYNOTE ADDRESS: From SSC to GBS: Establishing people-centric, value-added services

In this session, hear from Claus about how they have successfully migrated 75% of their organisation to GBS, servicing over 140,000 employees. Discover how through GBS transformation they have successfully delivered significant headcount reductions and developed an automation programme which has delivered savings. Beyond this, however, learn how DT has remodelled their customer experience through utilising workflow management tools, incorporating bots and Artificial Intelligence.

3:50 PM HOW TO DIGITISE THE OUTSOURCING OPERATION AND GET THE MOST OUT OF IT

BPO’s are there to provide solutions towards cost reduction and profit optimisation. This has been their traditional role. Now, BPOs are providing assistance by understanding big data, analytics, cloud computing options and cost savings, enhanced automated systems, and providing even more elevated customer experience support.

Check out the incredible speaker line-up to see who will be joining Claus.

Download The Latest Agenda