The Must-Attend Shared Services and Outsourcing Event in MENA

08 - 10 December, 2019 | Dubai, UAE

Steve Thompson

Chief Operating Officer Tanfeeth – Emirates NBD Company

Over 30 years experience in operational excellence and strategy.

SSOW Middle East | Pre-Conference Workshops: Sunday, 8 December 2019

Sunday, December 8th, 2019

9:30 AM Workshop A: SHARED SERVICES 101: SETTING A COURSE FOR SUCCESS AND AVOIDING PITFALLS

This workshop takes a deep dive into the key strategies and must-haves of detailed business cases critical to the success of a newly-established shared services operation. Attend this workshop to understand the must-haves to achieve shared service successes and explore the most common implementation pitfalls to keep you ahead of the curve.

Key Discussion Points:
  • Strategic approaches for obtaining corporate budget/funding
  • Critical activities for design, implementation, and operations
  • Key technologies and automation solutions available
  • Common design and implementation pitfalls
  • The practical change management techniques for an effective transformation

Workshop Leader:

SSOW Middle East | Conference Day One: Monday, 9 December 2019

Monday, December 9th, 2019

2:40 PM DELIVERING AN EXCEPTIONAL PROCESS TRANSFORMATION: TANFEETH’S STORY (AN EMIRATES NBF COMPANY)

  • Excelling in every aspect associated with client relations
  • Driving organisational engagement and continuous improvement through empowerment
  • Enhanced workplace culture and its benefits

Check out the incredible speaker line-up to see who will be joining Steve.

Download The Latest Agenda