The Must-Attend Shared Services and Outsourcing Event in MENA

08 - 10 December, 2019 | Palace Downtown, Dubai, United Arab Emirates

Sumit Mitra

CEO Tesco Global Business Services
A multinational senior executive and board member with expertise in strategising and building global business service for FTSE top 20 organisation.

Dr. Mitra is currently the Chief Executive Officer for Tesco PLC’s Global Business Services division and a board member of Tesco in India.

SSOW Middle East | Conference Day One: Monday, 9 December 2019

Monday, December 9th, 2019

10:30 AM INTERNATIONAL KEYNOTE ADDRESS: Tesco’s journey with setting up Global Business Services from scratch

Hear how the third-largest retailer in the world, with revenues of £60bn, is in the process of setting up GBS from scratch. Discover the challenges posed with setting up a Target Operating Model for a FTSE100 organisation, and, looking towards 2025 and beyond, what the vision of the “future state” of operations looks like for this global giant.

  • Determining the critical ingredients needed to build a world-class GBS
  • Defining the GBS concept and developing a cross-cultural, global GBS model
  • Formulating the business case to attain stakeholders buy-in
  • Changing the culture of your SSO to drive the GBS journey

SSOW Middle East | Conference Day Two: Tuesday, 10 December 2019

Tuesday, December 10th, 2019

2:30 PM LESSONS LEARNT PANEL: ADDRESSING THE SCOPE OF YOUR SSO AND DECIDING ON A LOCATION STRATEGY

There are so many things to consider when setting up a SSC/GBS organisation from scratch, and whether this is your first time or your fifth, there are still lessons to learn.
In this session, hear from SSO leaders about their top tips and tricks regarding SSO launch:

Key Discussion Points :
  • How to decide which location is right for you
  • Understanding key drivers – what is the catalyst for business service?
  • Linking location strategy to your long-term goals

Panellists:

Check out the incredible speaker line-up to see who will be joining Sumit.

Download The Latest Agenda