The service delivery model is coming under the spotlight as enterprise SSOs/GBS digest the impact of the past two years of remote work, review their technology investment plans, and re-imagine a new way of working that sustains future plans. This session shares highlights from SSON's 2022 State of the Shared Services industry survey, with particular relevance to the APAC region. 

• APAC Benchmarks 
• Process Performance Drivers 
• Digitization Trends 
• Data Readiness