Day One
9:00 am - 9:30 am
Unlock the Intelligence Trapped in Business Processes. Boost Enterprise-Wide Transformation Efforts
Malay Saurabh -
Senior Product Manager,
EdgeVerve
Aditya Divakar - Dy. General Manager Head of Applications, IT Systems, Brigade Group, India
Enterprises today are constantly adapting to evolving customer needs, significant cost pressures, intense competition and novel disruptions in supply chains. To tackle these challenges, it’s crucial to be agile, hyper-productive and resilient. While this has led to enterprises investing heavily in Digital Transformation & Intelligent Automation, process mining can provide granular data to improve overall process visibility that can enable enterprises to address gaps in realizing value from their investments.
Join this session to hear from our experts on how to identify challenges & opportunities in intelligent process automation and how organizations can optimize their workforce productivity & efficiency to gain immense value out of the application of diverse robotic process automation (RPA) tools & technologies.
Key questions to be answered during this session-
- Understand why RPA has failed previously & explore the most suitable domains for its application
- Know what, where, and how to automate for an effective automation strategy
- How to obtain process insights, identify processes suitable for automation, and create an automation blueprint
- How insights-driven work efficiency can help thrive through possible future technology disruptions
Sponsored by: EdgeVerve
9:45 am - 10:15 am
PANEL DISCUSSION Building Data and Digital Capabilities within the GBS Model
Geraldine Aro-Pinuela -
Head of IT Services,
Henkel Asia Pacific Service Center
Tim Johnson - Head of Intelligent Automation, Suncorp Group
Tauhid Abddul Jalil - Director, Customer Solutions & Operations, Laiye
Data, Digital Transformation, Automation and AI are the fastest growing services delivered by the shared services. This panel will discuss how the GBS model is well-suited to delivering these services to the broader business and transforming shared services into a strategic business partner. Discussion will include:
- Leveraging business intelligence by creating partners to interpret and communicate data back to the business
- Building up data and digital capabilities and skillsets within the GBS
- The expanding role of IT within shared services
Sponsored by: Laiye
10:30 am - 11:00 am
APAC Data & Analytics Trends for 2022: Skills Prioritized, Recruiting & Office Space Strategies, Health & Wellness and D&I
Jordan Mullins -
Head of Editorial,
SSON
The service delivery model is coming under the spotlight as enterprise SSOs/GBS digest the impact of the past two years of remote work, review their technology investment plans, and re-imagine a new way of working that sustains future plans. This session shares highlights from SSON's 2022 State of the Shared Services industry survey, with particular relevance to the APAC region.
- APAC Benchmarks
- Process Performance Drivers
- Digitization Trends
- Data Readiness
Sponsored by: SSON Analytics
