Wojciech Tatys

Global Business Excellence & Transformation Lead Discovery Inc

Operational Excellence & Process Automation Lead accountable for functions supporting 750+ employees in their journey towards World Class.

Enthusiast of process management and continuous improvement with the use of such methodologies as Lean, Six Sigma or ToC. Awarded by LEIP for best case study of Lean Management implementation in Poland.

Founder of Operational Excellence and Process Automation strategy within CBRE Global Business Services along with the Operational Maturity Model.

Author of tailored made Lean/Project Management training program and coach focused on sharing knowledge on both soft and hard skills topics through their practical application.

Experienced Project and Programme Manager with unique skill set based on PMI, Prince2 or Agile/Scrum.

Professional experience gathered in global corporations such as Hewlett Packard, Microsoft and CBRE. Master degree in computer science allows him to clearly understand business needs and translate them during new system implementation or business transformation.

Privately loves challenges and going through life with the rule that there are no limits and everything begins with the first step.

Agenda Day 1. Tuesday 12th October 2021 - Time Zone CET

1:40 PM General Strategy Panel Discussion: Global E2E Processes and impact on Customer Experience - Delivering Value to the End Users and Customers

· Reaching customer demand to drive a competitive advantage for your business.

· Implementing a customer centric approach to drive continuous improvement

· How to measure CX in a B2B context? How to collect and act on Customer Feedback?

· Collaboration and process challenges faced by the Global Process Owner to drive a successful customer experience

· GPO Evolution: From Global Process Owner to Global Service Owner

Agenda Day 2. Wednesday 13th October 2021 - Time Zone CET

3:40 PM Panel Discussion: Evolution GPO: More power through end-to-end global process ownership – Creating world class global operational finance process

Curating an effective framework, governance model and metrics to get the most out of your GPO model: How to create long term added value for the business
Best practice E2E: How to set up a best practice E2E Process? How to set up a plan to solve the problems uncovered by E2E
What are the metrics for GPO model to influence finance performance: How end to end process can help you take control of the data and make better decisions? Having comparable data to base business decisions and save costs
Global E2E processes and impact on customer experience - Delivering value to the end users and customers
GPO Evolution: Challenges and expectations from GPO for 2022 and beyond
From GPO to Global Service Owner: GPO + Operative Excellence = Global Service Ownership

Check out the incredible speaker line-up to see who will be joining Wojciech.

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Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
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