The Shared Services & Outsourcing Week Europe 2023 is firing from all cylinders and we're excited to share a small sneak peek into who's onsite this May at the Estoril Congress Centre in Lisbon, Portugal. At the biggest SSOW gathering of the year, meet an elite group of inspiring GBS and Shared Services experts. Download your complimentary copy of the attendee list for a look at who's onsite >>

The #SSOW Team have compiled our most popular and widely read content this year into an exclusive resource bundle, including: 

1. Maturing and Future-Proofing GBS & the Shared Services Operating Model Benchmarking Report 
   
   
2. Levelling Up Service Management and Orchestration 
   A pioneering view from Frank Schueler, Managing Director Global Service Center (GSC), DHL Global Forwarding, Freight 
   
   
3. The Shift to People & Purpose: Key Insights from a SSOW Women Leader - Part 1 
   Exclusive interview with Maria Saggese, Global and EMEIA GBS Lead Partner, EY 
   
   
4. The Shift to People & Purpose: Key Insights from a SSOW Women Leader - Part 2 
   Exclusive interview with Vanessa Gleason, Head of Strategy, Process Excellence and Innovation, Takeda 
   
   
5. Getting Digitalisation Right 
   Exclusive interview with Thomas Moons, Global Head of Customer Experience (CX) Excellence, Shell 
   
   
6. European Shared Services & GBS Organisations Key Trends & Insights 2023 | SSON Analytics Report 
   
   
7. The State of European Shared Services and HR - Industry Report 
   
   
8. 2023 Snapshot of Attendees

To find out more about maturing and future-proofing GBS & shared services, levelling up service management and orchestration, the shift to people and purpose, getting digitalisation right, the state of European shared services and HR, the key trends and insights for 2023, and the 2023 snapshot of attendees, download the full content bundle here! >>>

The last three years have weighed heavily on the social consciousness of people across the planet. More than ever, individuals strive to make responsible decisions that will positively impact their environment and community for years to come. This effort has shifted the global consumer sentiment towards focusing more on making sustainable choices with how they spend their time and money. 

Ahead of this year's Shared Services & Outsourcing Week Europe 2023, this report will explore how GBS can be utilised to strengthen sustainability initiatives across an organisation, and how to communicate and measure sustainability practices to ensure these programs are a success. 

Read the report and discover: 

• The important relationship between sustainability and GBS 
• Communicating sustainability with employees 
• Retaining Gen-Z talent 
• Sustainability in GBS: “Must Haves” and “Do Nots” 
• Measuring sustainability 
  

Download the full report here! >>>

The 2023 'The State Of European Shared Services & HR Report' has just been released and you can download it now.

Get an in-depth look at the technologies, strategies and operating models that have allowed Europe to remain a global shared services hub despite the challenges of the past two years. Dive into the HR function, which has been responsible for navigating many of the biggest challenges driven by the pandemic’s impact on talent acquisition and development.

Download your complimentary copy now and explore at how GBS and HR leaders in Europe are redefining their operating model, repositioning for purpose, leading with growth, operating with agility, and delivering value through intelligence.

With more than two years of continuous upheaval and change behind them, Shared Services and GBS organisations are having a pivotal moment. There has never been a greater time for progressive GBS leaders to step up to the next level to redefine operating model, reposition for purpose, lead with growth, operate with agility, and deliver value through intelligence.

Explore the greatest challenges and opportunities facing European business services operations.

Download the 2023 SSON Analytics Report now >>>

Ahead of Shared Services & Outsourcing Week Europe 2023, this report features our global state-of-the-industry results, where over 100 respondents explore how to mature and future-proof their GBS & shared services operating model. This comprehensive benchmarking report will also provide you with the unique opportunity to explore what areas companies are investing in over the next 6-12 months, current operating models, working models, location strategies and talent strategies being utilised in the industry and whether these are predicted to change over the coming year, as well as the greatest challenges with maturing and future-proofing GBS and future GBS promises to businesses. In addition, you can find a summary of the key trends, to help you mature and future-proof your GBS and shared services operating model, drive value, purpose and growth-led transformation.

Read the report and discover:

• Where organisations are in their GBS journey
• What areas companies are investing in over the next 6-12 months
• The current operating models, working models, location strategies and talent strategies being utilised in the industry and whether these are predicted to change over the coming year
• The greatest challenges with maturing and future-proofing GBS and the shared services operating model
• Future GBS promises to the business

Download the full report here >>>

After decades of focusing on processes and technologies, Global Business Services (GBS) organisations are shifting focus to their people and purpose, as all companies are fighting for great talent in almost all locations. Ahead of the Shared Services & Outsourcing Week Europe 2023, we spoke exclusively to Maria Saggese, Global and EMEIA GBS Lead Partner, EY, about how businesses can help define their purpose through work and the outcomes when they do, why companies need to make diversity, equity, and inclusion (DE&I) a priority in their GBS and best practices to rethink or reframe service delivery models. 

Read more and discover: 

• How businesses can define their purpose through work and the outcomes of this 
• How companies are integrating and prioritising DE&I in their GBS agendas 
• Best practices to rethink and reframe service delivery models 
• The roadmap for the future of GBS 

Download the full interview here! >>>

Ahead of the Shared Services & Outsourcing Week Europe 2023, we spoke exclusively to Vanessa Gleason, Head of Strategy, Process Excellence and Innovation, Takeda, about the key drivers for people and purpose, the changes they are experiencing in their organisation as a result, how they are developing diversity and inclusion as part of their GBS agenda, what the roadmap for the future of GBS looks like and best practices. 

Read more and discover: 

• The key drivers towards people and purpose, how these are being driven within Takeda, and the changes they are seeing as a result 
• How Takeda are developing diversity and inclusion as an integral part of their GBS agenda 
• The roadmap for the future of GBS 
• Best practices to achieve your strategic vision and people experience aspiration 

Download the full interview here! >>>

A key trend in service management this year is the shift from customer service towards customer experience within service delivery to drive customer centricity, service delivery quality and strategic alignment. The shared services industry is also moving from siloed service delivery methods to integrated service platforms, supported by evolving technologies.

In this report, we explore these trends by providing key metrics of the current state of service management and orchestration in the industry. In addition, Frank Schueler, Managing Director Global Service Center (GSC), DHL Global Forwarding, Freight provides his expert insight on how to level up your service management and orchestration, to help you drive value, purpose and scale-led transformation in your organisation, ahead of the Shared Services & Outsourcing Week Europe 2023.

Read the report and discover:

• The current state of service management and orchestration in the industry
• Key drivers for levelling up service management and orchestration
• Success metrics for initiatives and strategies proven to level up service management and orchestration
• Principal service management and orchestration learnings
• Top service management and orchestration trends for 2023

Download the full report here! >>>

Within the shared services industry, digitalisation is often the number one imperative to drive the next level of efficiency and value creation. However, many digitalisation efforts fail to deliver the financial value and commitments made to the business. 

Ahead of the Shared Services & Outsourcing Week Europe 2023, Thomas Moons, Global Head of Customer Experience (CX) Excellence, Shell, shares his story for getting digitalisation right by utilising a human-centric approach, to ensure digitalisation efforts have a bigger stakeholder uptake. 

Read more and discover: 

• Why digitalisation projects fail 
• How Shell’s approach to digitalisation differed from others in the industry 
• The key steps involved in a human-centric approach to digitalisation 
• Why people are an important element of success 
• How to lead people through change, and examples of when this didn’t work out as expected 
• The key lessons learnt from a human-centric approach to digitalisation, and what could’ve been done differently 
  

Download the full interview here! >>>