GBS organizations are facing significant issues to ensure business continuity, set the right priorities, and manage the impacts of the COVID-19 crisis adequately. However, with many companies creating new, digital business models, refocussing their businesses around employees and customers, and driving innovation – the crisis is hitting at a critical time.
Today’s organizations compete on their ability to keep up with the pace of change, as well as stay ahead of it.
"The future is digital, and an organizations’ success is largely dependent on its’ ability to prepare for it," says Christian Mertin, Global GBS Solution Lead Partner at EY.
"The COVID-19 crisis underlines that – in terms of business operations - we need a very flexible and intelligent organization in future."
Read about “touchless operations” and virtual teams in this candid interview with EY's Global GBS lead. [download attachment]
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