New York, NY - In every industry there are clear, dominant powers that dictate the trajectory of future trends, practices, and standards. SSON has annually evaluated and measured the current state of the shared services, global business services, and outsourcing industry to provide unparalleled insight into modern business. For the sixth year in a row, SSON Research & Analytics (SSON R&A) announced the list of the Most Admired Shared Services Organizations (SSOs) & Global Business Services (GBS) for 2022, and AkzoNobel is among the appointed.
SSON R&A analyzes SSON's cross-channel data from their 180,000 strong community to identify leading SSOs and GBS across the globe and recognize them for their achievements. In doing this, SSON provides objective, unbiased insights to the shared services and GBS community, backed by data-based research and analytics. This annual report full of expert guidance allows organizations to move forward with confidence, addressing their mission-critical priorities with ease and peace of mind amid uncertain corporate and societal landscapes.
Among SSON’s Top 20 Most Admired Shared Services Organizations and Global Business Services for 2022 is AkzoNobel. This inclusion was a no-brainer for SSON’s Top 20 for AkzoNobel’s commitment to excellence, unmatched eye for innovation, and an unparalleled sense of community.
- Creating a simple & efficient organization with standardized and improved processes to support the digital future
Within 3 years, AkzoNobel GBS centralized Finance, HR, MD, IT and Procurement process operations from across 54 countries with 31 different languages to 6 global centers.
Recently expanded to include Digital Activation Services, supporting web-based marketing and sales - Continuously improve customer experience through Global Process Ownership model (GPO)
Process maturity assessment and executive process sponsorship
Process Modelling: one central process repository for all company processes, GBS and non-GBS
Process Mining and Automation: driving process analysis and efficiency improvement
Data & Analytics: one centralized team working on unlocking potential value from data - Creating new opportunities for people to learn, grow, and excel in their roles
Leadership commitment towards employee's development
Tailored Learning & Development curriculum
Coaching and company-wide career opportunities
"Through our various SSON channels, we identify SSOs & GBS that impress us the most in terms of their specific innovations, achievements and value-add. By recognizing them and inviting them to be part of the Top 20 benchmarking study, it provides both the Top 20 and the wider SSON community the invaluable opportunity to benchmark themselves by identifying areas where they excel in and key areas of improvement. The study also sheds light on the latest trends in service delivery, automation and workforce strategy as the industry navigates through the volatile external environment of economic, political and social volatility." Syazana Lim, Senior Analyst, SSON Research & Analytics
AkzoNobel has further been invited to take part in an exclusive benchmarking study that covers various aspects of their enterprise strategy across 36 key metrics in nine categories: Automation, General Finance, HR & Talent, IT, Order to Cash (O2C), Payroll, Procure to Pay (P2P), Record to Report (R2R), and Treasury, including but not limited to the service delivery model, learning and development initiatives, automation strategy, strategic targets, and more.
"We are honored to be recognized as one of the top 20 brands globally, for the sixth consecutive year. It acknowledges the relentless and passionate contribution of the diverse GBS team in maintaining operational excellence and a globally recognized standard of service. We will continue to improve the customer experience with centralized processes and data driven approach to support the digital future, while unlocking new opportunities for our people to grow.” Steve Rudderham, Head of Global Business Services, AkzoNobel
Through proof of concept, dedication to the craft, and unwavering commitment to innovation, SSON’s purpose-driven vision has come to fruition with the help of AkzoNobel.
Highlights of the benchmarking data and the complete list of metrics are available on SSONetwork and will be presented at SSON’s SSO Week events throughout 2022-2023.
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About SSON
SSON is the largest and most established community of shared services, global business services, and outsourcing professionals in the world. Established in 1999, SSON recognized the revolution in business support services as it was happening and realized that a forum was needed through which practitioners could connect on a regional and global basis. SSON operates under four distinct pillars - SSON Digital, SSON Research & Analytics, SSON Events, and Global Business Services Training & Certification.
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