State of the Shared Services Market Report: Asia 2019

Asia Rules in Centres of Expertise

Whilst Shared Services have worked hard over the past two or three decades to gain respect for both their output and their productivity, not since the early days of outsourcing has there been such an opportunity to leverage a competitive advantage.

A strong shift emerging this year is that of Centres of Expertise (COEs) becoming a fixture.

Last year, a number of respondents cited new services being added in the areas of Change Management, Data Services, Automation, and Process Improvement. This year, we see these types of services solidified in Centres of Expertise.

Nearly 3/4 of Asian SSOs are now levering a COE.

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