SSON, in collaboration with Tibco, recently canvassed its members on "change management capabilities." While the majority of respondents confirmed that change management was a present or recent challenge, when it came to being "prepared," our statistics show that organizations are falling short: the survey exposed significant gaps in process change management, especially in the context of the end-user.
With change management capabilities a critical contributor to services delivery success, what can be done? Download the report to find the top 8 areas of support that practitioners feel would improve their change management capability.
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